Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
Polytechnic University of the Philippines (Sta. Mesa, Manila)
Business Cards – Customer Care Professional
• Provided excellent customer service while analyzing account information and recommending tailored solutions to customers.
• Enhanced customers’ experience by identifying opportunities to offer products based on the card members’ needs.
Credit Chat – Collections Associate
• Attained high customer satisfaction and adhere to compliance requirements to ensure we become a payer of choice for the card members.
• Volunteered to assist credit chat team for 5 months and helped the business maintain the service level agreement.
• Premier Customer Specialist: Top Tier Clients
• Phone Banking Services, Branch Calls
• MasterCard Services: Personal and Business Vantage Mastercard
• Technical Assistance: Online banking, Mobile banking, Apple Pay
• Extra Admin Tasks
- Validates accuracy of bank/request forms submitted by colleagues
- Tracking number of calls, approach, and sales for team members
• Assisted in streamlining processes by documenting each repair to facilitate technical support actions in the future.
• Improved customer service by assisting in the enhancement of the company’s technical support process.
• Provided outstanding customer service to every customer while handling monetary transactions.
• Assisted customers in opening and maintaining new accounts.
• Developed and showcased my customer service skills which enabled me to make a positive contribution to the company.
Helping companies and online stores increase traffic, lead count, sales and grow through SEO.
Search the Internet for information on a wide variety of topics.
Interact with customers to address their concerns, answer their questions and assist them with their needs through phone