Hey I am Adora

More Info About Me

As your Virtual Assistant, I'm here to help you and your company by decreasing your workload while increasing your productivity. I will assist you in successful time management and the overall growth of your company to keep things running smoothly and efficiently.

Adora Pelisco
Naic, Cavite, Philippines
arapelisco2020@gmail.com
Freelancer
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My Skills and Competencies

Lead Generation
Fraud Detection Tools Tools (device fingerprinting, IP geolocation, velocity checks, neutral scoring)
Onboarding Process
Account Management
Scheduling and Coordination
Payment Issue Resolution
Order Processing and Refunds
Sales and Upselling
Data Management and Record Keeping
Reception and Front Desk Operations
Montessori Teaching Support
Social Media Management
Customer Support Channels (inbound/outbound calls, chat, email)
Data Entry and Web Research
General Virtual Assistance

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2025
Bachelor of Arts in Broadcasting

Award: Dean's Lister - 2nd Semester 2025

2010
Associate in Office Information Systems

Award: Best in Office Information Systems

March 2023 - Sept 2025
NeoWork
(Customer Support Advocate)

-Handled inbound and outbound calls and emails to support CareRev - a workforce platform that connects healthcare facilities with local clinical professionals for per diem shifts
-Supported healthcare facilities and healthcare professionals with account management, app navigation, schedule bookings, etc.
-Assisted healthcare professionals through the onboarding process including account creation, interview scheduling, credential uploads and credential related questions
-Guided professionals on their payout schedules and resolved pay-related issues, escalating complex cases to onboarding specialists or appropriate departments
-Coordinated with the US onshore team to address process-related issues and ensure smooth operations between healthcare facilities and professionals
-Routed cases accurately to specialized departments ensuring efficient issue resolution and customer satisfaction

July 2022 - Feb 2023
Galton Voysey Ltd.
(Email Support Representative)

-Delivered customer support via email, assisting with account management tasks such as password reset, login issues, and account deletions for Established Titles customers - a company that sells small, souvenir plots of land in Scotland and offers the corresponding honorary titles of “Lord” or “Lady” to purchasers
-Processed customer orders for honorary title certificates (“Lord” or “Lady”), ensuring accuracy and timely fulfillment
-Monitored and tracked orders, coordinated re-delivery, and issued refunds when necessary
-Manually created certificates when not automatically generated by the system, ensuring customer details were accurate and professionally presented
-Edited and corrected certificate details as required, maintaining high standards of quality and customer satisfaction

May 2017 - June 2019
Teletech Customer Care Management Phils. Inc.
(Customer Service Representative II)

Delivered multi-channel support (inbound/outbound calls, chat, and email) for DoorDash customers across the US, Canada, and Australia
Assisted customers, merchants, and dashers with account management (login, password resets, account deletion, etc.) and technical support for app navigation
Placed orders on behalf of the customers, coordinated with restaurants, and ensured smooth order fulfillment
Supported merchants (restaurant owners and staff) by locating, editing, replacing, or cancelling orders, provided basic billing support, and escalated complex concerns to their respective account managers
Assisted dashers (drivers) with account management, payments, technical issues, and escalated complaints as needed
Guided customers on order tracking, returns, refunds, promotions, and voucher usage; issued callbacks, reassigned dashers, and managed cancellation of orders and reorders.
Consistently maintained service quality while managing multiple support lines simultaneously

July 2019 - June 2022
Teletech Customer Care Management Phils. Inc.
(Customer Service Representative III (Fraud Escalations))

-Investigated unauthorized charges on customer accounts using fraud detection tools such as device fingerprinting, IP geolocation, velocity check,s and neutral scoring
-Reactivated and deactivated accounts based on investigative findings to safeguard customers against fraudulent activity
-Interpreted fraud tools results and took appropriate actions to mitigate risks and prevent future occurrences
-Coordinated with cross-functional teams and escalated cases to the Legal department if necessary including responding to lawyers and law enforcement inquiries
-Maintained high accuracy and compliance with fraud prevention protocols while consistently meeting performance metrics

Sept 2016 - March 2017
Convergys
(Customer Service Associate)

-Provided real-time, prompt, and professional chat support to US customers of AT&T, addressing billing inquiries, account management (login, password reset, account deletion, etc.), and general service requests
-Assisted with technical concerns such as signal issues, port-in/port-out processes, and device and plan upgrades/downgrades
-Issued device returns, replacements, and refunds within authorized levels, escalating cases to appropriate departments when necessary
-Processed account updates and service modifications while ensuring accuracy and compliance with AT&T policies
-Performed basic sales by promoting plans and device upgrades, contributing to customer retention and revenue growth
-Maintained high customer service standards, consistently delivering fast responses while meeting quality metrics and performance targets

July 2014 - Feb 2016
Sitel
(Customer Service Representative)

-Delivered customer support via calls and live chat, assisting UK and Ireland clients with Groupon, for account management, basic troubleshooting, and order inquiries
-Resolved customer concerns, including returns, refunds, and complaints, while maintaining service quality and professionalism
-Met performance metrics through effective communication, empathy, problem-solving, and attention to detail.

March 2011 - May 2014
Music Group
(Admin Assistant/Receptionist)

-Managed trunkline operations by screening and transferring international business calls to the appropriate departments
-Oversaw reception operations by welcoming and screening visitors and ensuring that the reception area is clean and presentable
-Maintained and updated company databases, tracked incoming and outgoing documents and packages (admin and legal), and safeguarded office keys as key custodian
-Monitored interns’ attendance, prepared allowances and certificates, and supported HR in facilitating employee engagement activities
-Handled office supplies inventory, conducted price comparisons, processed supervisor approvals, and completed procurement
-Supported HR functions by preparing timekeeping records, attendance and tardiness reports, and leave summaries promptly
-Ensured smooth office operations by coordinating maintenance tasks and addressing day-to-day administrative needs
-Assisted in ad-hoc tasks and official business requirements as assigned

June 2003 - Feb 2011
Kids in Day School
(Teacher Aide)

-The school comprises children aged 2-6 years old, mostly Filipinos. English is the medium of instruction. Ambitious, Montessori-type, progressive, private preschool
-Assisted teachers in delivering lessons and managing daily classroom activities
-Supervised and supported children, including those with special needs, ensuring safety and inclusion
-Provided one-on-one care to pupils/children with special needs, fostering growth and positive social interaction
-Maintained a clean, organized, and child-safe learning environment

My Services

Social Media Management

I promote products, services and content in a way that is consistent with your organization's brand and strategy.

Customer Service

I handle complaints, follow up to resolve any issues and provide appropriate solutions for customers.

General Virtual Assistance

I will assist to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.

Data Entry / Web Research

I can perform internet research for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Naic, Cavite,
Philippines
Email :
arapelisco2020@gmail.com


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