2022
More Info About Me
As your Virtual Assistant, I'm here to help you and your company by decreasing your workload while increasing your productivity. I will assist you in successful time management and the overall growth of your company to keep things running smoothly and efficiently.
My Skills and Competencies
Lead Generation
Social Media Management
Customer Service
Data Entry and Web Research
General Virtual Assistance
Certificates
My Experience and Education
2022
-
present
NeoWork
(Professional Support Advocate)
Handled CareRev - a staffing marketplace platform that connects health systems and local healthcare professionals
Assists healthcare professionals with scheduling, basic onboarding concerns, credentials, payment issues, and escalations
Assists facility operators with concerns about the whereabouts of a healthcare professional, and scheduling. posting and deleting a shift, escalations, etc.
Direct calls to the offshore team, attends to employment verification requests and general inquiries via inbound and outbound calls and emails
2017
-
2022
Teletech Customer Care Management Phils. Inc.
(Customer Service Representative III)
Handled DoorDash - an American company that operates an online food ordering and food delivery platform.
Assisted customers concerns via voice (inbound and outbound calls), chat, and email
LOB's assisted: Customers, Merchants, Dashers, Order Placers
After 2 years I was promoted to Customer Service Representative - Level 3 (Escalations)
Concerns are: Fraud and Account Takeover
I was still flexed to other LOB's depending on the forecast and company needs
2016
-
2017
Convergys
(Customer Service Associate)
Handled AT&T - the world's largest telecommunications company on their customers via chat with concerns mainly about their telephone subscriptions.
2013
-
2014
Sitel
(Customer Service Representative)
Handled Groupon - a global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods, and services
- Helped customers with their accounts, basic troubleshooting, refunds, and order delivery, and update via voice, chat, and email
2011
-
2013
Music Group
(Admin Assistant/Receptionist)
Handled the company's trunkline, transferred calls to the company's department and employees, accommodation and screening visitors, received and distributed incoming documents, and sent outgoing documents.
In charge of Timekeeping, Weekly and Monthly Attendance Reports, Tardiness, and Leave Summary Reports
Monitored On-The-Job trainee's attendance, allowances, and certificates.
Office Supplies Inventory, Office Maintenance, adhoc tasks
2003
-
2011
Kids in Day School
(Teacher Aide)
Mainly responsible for assisting the teacher and 2 to 6 years old kids on their classroom activities
My Services
Social Media Management
Promoting products, services & content in a way that is consistent with an organization's brand & strategy.
Customer Service
Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers expe
General Virtual Assistance
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.
Data Entry / Web Research
Search the Internet for information on a wide variety of topics.