2001
Liceo De Cabuyao
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More Info About Me
I'm Aceliz Torres Arzadon, you can call me Ace. I'm 37 years old. I'm a mother of 3. I have worked in the BPO industry for more than 3 years with my experience in handling customer service I make sure that I'm always optimistic in every interaction that I have and it trained me to have a better mindset and focus on my goal. I really work hard to achieve great performance every time I have a call so that I can provide value in every customer experience. Aside from that I'm also a fast learner I can easy adjust in my work environment and dealing with other people.
I always believe that progress requires consistency and my main goal is to help my client's business grow by sharing my talent and experience to provide good customer service and high quality solutions.
My Skills and Competencies
Customer Service Representative
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Teletech Sta. ROSA
(Agent)
Customer Service Representative
Financial Expert
Assisting user about their bank transaction
Assisting Billing and Charge back Issue
2020
-
2021
Arabella's Online Shop
(Social Media Manager)
Content Creator
Branding
Marketing
Engagement
2018
-
2020
Iqor Sta Rosa
(Agent)
Customer Service Representative
Assist customer in billing
Providing information about their mobile plan
Helping customer in ordering new channel for cable
Troubleshoot customer internet issue
Collection of payment
Providing refund and reward
My Services
Customer Service
Help customers with complaints and questions, give customers information about products and services.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.