2016
Business and Office Administrative Services
AMA Computer Learning Center
Customer Service Representative
I've been a customer service representative for 7 years handling customer emails, chats, and phone calls. I am hard-working and self-motivated.
I handled the E-Commerce store's emails before on Zendesk, and we moved to Gorgias, so I have experience with both tools. I also do day-to-day transactions like order processing on Shopify, confirming shipments and uploading tracking numbers, and customer service as well. I communicate with clients through Slack. I also do inbound calls for customers. I am also willing to learn any tools my client may have.
Furthermore, I have expertise in using Google sheets, Google docs, and Microsoft excel. I work with honesty, sincerity, and professionalism. I have done all my previous work with 100% client satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
TRU29 SOLUTIONS
(Customer Service Representative / Team Leader)
● Managed a team of customer service representatives, providing guidance and support to ensure high-quality service.
● Oversaw customer interactions via email, chat, and phone, resolving complex issues and escalating as needed.
● Implemented CRM strategies to improve customer engagement and satisfaction.
● Conducted performance evaluations and delivered training sessions to enhance team capabilities.
2019
-
2020
JOINTLY INTERNATIONAL
(Customer Service Representative)
● Handled customer inquiries and issues through various channels including email, chat, and phone.
● Utilized CRM tools to track and manage customer interactions, ensuring timely and effective resolution of issues.
● Collaborated with team members to streamline processes and enhance customer service delivery.
2017
-
2019
APTUS GLOBAL SOLUTIONS
(Customer Service Representative)
● Provided exceptional customer support across email, chat, and phone, addressing and resolving customer concerns.
● Maintained accurate records and data entry in CRM systems, ensuring up-to-date information.
● Recognized for outstanding performance with awards including Best Agent of the Month and Epitome of Quality.
2016
-
2017
BLUEBEAN INCORPORATED
(Customer Service Representative)
● Delivered prompt and courteous service to customers through multiple
communication channels.
● Assisted with CRM management and data entry, contributing to improved customer
service efficiency.
● Demonstrated strong problem-solving skills and attention to detail in handling
customer issues.
My Services
Customer Service Representative
Handles emails, chats, inbound and outbound calls.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.