Hey I am Acelhiemay

Customer Service Representative

Dedicated Customer Service Representative with over 8 years of experience in handling customer emails, chats, and phone calls, alongside managing CRM systems. Adept at problem-solving, demonstrating strong attention to detail, and delivering exceptional service. Seeking to leverage these skills and experiences in a new role to enhance customer satisfaction and contribute to organizational success.

Acelhiemay Ablay
Antipolo City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

C1
GVA

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Business and Office Administrative Services

AMA Computer Learning Center

2020 - 2024
TRU29 SOLUTIONS
(Customer Service Representative / Team Leader)

● Managed a team of customer service representatives, providing guidance and support to ensure high-quality service.

● Oversaw customer interactions via email, chat, and phone, resolving complex issues and escalating as needed.

● Implemented CRM strategies to improve customer engagement and satisfaction.

● Conducted performance evaluations and delivered training sessions to enhance team capabilities.

2019 - 2020
JOINTLY INTERNATIONAL
(Customer Service Representative)

● Handled customer inquiries and issues through various channels including email, chat, and phone.

● Utilized CRM tools to track and manage customer interactions, ensuring timely and effective resolution of issues.

● Collaborated with team members to streamline processes and enhance customer service delivery.

2017 - 2019
APTUS GLOBAL SOLUTIONS
(Customer Service Representative)

● Provided exceptional customer support across email, chat, and phone, addressing and resolving customer concerns.

● Maintained accurate records and data entry in CRM systems, ensuring up-to-date information.

● Recognized for outstanding performance with awards including Best Agent of the Month and Epitome of Quality.

2016 - 2017
BLUEBEAN INCORPORATED
(Customer Service Representative)

● Delivered prompt and courteous service to customers through multiple
communication channels.

● Assisted with CRM management and data entry, contributing to improved customer
service efficiency.

● Demonstrated strong problem-solving skills and attention to detail in handling
customer issues.

My Services

Customer Service Representative

Handles emails, chats, inbound and outbound calls.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Customer Service Manifest

Customer Feedback

Customer Feedback

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Antipolo City,
Philippines


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