2011
Computer Science
Graduated from the Asian Institute of Computer Studies (AICS)
A Journey Rooted in Support, Innovation, and Continuous Growth
Prior to stepping into the roles of an IT Specialist and Blogger, I spent time in both Customer and Technical Support, offering services to clients worldwide. These past experiences paved the way for me to evolve into a dedicated Technical Writer, now turned Technical Editor, who is constantly eager to enhance and expand my skill set, a quality I carry with me to this day.
My Skills and Competencies
SEO Specialist
Content Writing
Technical Editing
Certificates
My Experience and Education
2021
-
2023
ATA Learning, LLC
(Lead Technical Editor)
Collaborates with technical writers and subject matter experts to ensure our technical documentation is accurate, well-structured, and meets the needs of our audience.
2020
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2021
ATA Learning, LLC
(Technical Writer)
Writing quality articles targeting system administrators and
DevOps pros. Topics are primarily ”how-to” articles that teach readers how to do things and contain critical information and why it’s essential.
2017
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2019
DXC Technology
(Technical Solutions Representative)
• Responding to incoming calls, emails, and service requests efficiently and courteously.
• Escalating cases to second-level teams when necessary to ensure comprehensive issue resolution.
• Maintaining document accuracy for each handled case, creating reliable references for future use.
• Performing diverse administrative tasks, including data entry, research, and document coordination, as required by the account or management.
My Services
Technical Writing
Specializes in creating manuals, guides, and instructional materials for complex systems, products, and technologies.
SEO
SEO content writing and editing online content to enhance website visibility and ranking on search engines like Google.
Editing
Refining complex content for accuracy and clarity to deliver documents that reflect the highest quality standards.
Recommendations
Adam Listek - Technical Product Marketer at Devolutions
Arman has been an excellent technical writer and editor at ATA Learning. With his wide understanding of the many different technologies encountered throughout editing, he consistently goes above and beyond to ensure that articles are accurate, readable, and interesting. Technical writing and editing are difficult, but Arman has done both excellently. I highly recommend him for any position requiring a quick learner and hard worker. With an ever-increasing depth of technical knowledge, Arman can tackle any job put before him.
Adam Bertram - Online Business Builder, Content Developer and Engineer
Arman has demonstrated remarkable expertise and dedication in his role at ATA Learning, distinguishing himself as an invaluable asset to our technical content creation and editing team. His profound grasp of diverse technologies, combined with his ability to distill complex concepts into clear, engaging narratives, sets him apart. Arman's contributions go beyond mere technical accuracy; he infuses each piece with insight and readability, making complex subjects accessible to a broad audience. His commitment to excellence, paired with his rapid adaptation to new challenges, makes him an exceptional team member.