2011
BS I.T
Adamson University
More Info About Me
Dynamic and experienced IT professional with over 10 years in the industry. Skilled in business analysis, documentation, manual quality testing, and creating quality documentation. Demonstrates in-depth knowledge of operations management and excels in customer service and help desk roles. Adept at systems analysis and troubleshooting, dedicated to driving success and enhancing operational efficiency.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2024
EXLSERVICE PHILIPPINES INC.
(Business Analyst, Quality/Test Analyst)
Performed support to business processes and requirement gatherings. And
administer series of test and evaluations that identify any potential issues with the solution before its general release.
2018
-
2019
AMDOCS PHILIPPINES INC.,
(TECHNICAL AND BUSINESS OPERATIONS ANALYST)
Performed systems management, diagnostic ad support skills in all areas of infrastructure.
2012
-
2018
SMART COMMUNICATIONS INC.,
(SENIOR OPERATIONS DATA CONTROL ANALYST)
Performed various processes and focused on eliminating process variation by
creating, revising and strictly implementing a set of tightly and precisely defined quality standards.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.