Committed to bringing value to businesses by continuously honing my skills through training and professional development. With a natural curiosity and a love for social media, I stay updated on industry trends and best practices, ensuring fresh and relevant insights. I also enjoy learning new skills, allowing me to stay flexible and adapt to the ever-changing digital landscape.
Polytechnic University of the Philippines
Utilized Excel, Google Slides, MS Word, Google Docs, Google Sheets, Google Drive, and Google Calendar daily to organize tasks, create reports, manage schedules, and collaborate efficiently with teams.
Worked closely with Workforce Management to coordinate staffing schedules, ensuring adequate coverage and operational efficiency.
Provided expert product knowledge and insights during team meetings to support informed decision-making and enhance strategic planning.
● Managed inbound customer inquiries via email, chat, and voice, ensuring prompt and
accurate responses.
● Gathered and verified customer information while actively listening to their needs to
provide appropriate solutions.
● Handled customer interactions through a Customer Relationship Management (CRM)
platform to track and resolve concerns efficiently.
● Provided expert product knowledge, assisting customers with inquiries, troubleshooting,
and service requests.
● Suggested relevant products or services through cross-selling and upselling strategies to
enhance customer experience.
● Maintained detailed and accurate records of customer interactions and actions taken.
● Ensured compliance with security procedures in all e-commerce transactions to protect
customer data.
● Kept up-to-date with system tools and company products to deliver precise and effective
support.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.