2015
Bachelor of Science in Information Technology
Polytechnic University of the Philippines
More Info About Me
Hello, I'm Abigail Bernardo, but you can call me Abby. With over 8 years of experience in the field, I have been dedicated to my role as a Technical Admin. Over the years, I've honed my skills in managing both internal and external customer interactions, and I've developed a proficiency in CRM systems.
I take pride in being a hard-working individual who ensures that every task assigned to me is not only completed but finished well before the deadline. As a team player, I find joy in supporting my colleagues and contributing to our collective success. I go beyond my assigned tasks; if I have the knowledge and skills to assist a teammate with their responsibilities, I willingly offer my help. Eager to learn new things, I consider myself detail-oriented and adept at multitasking.
In my professional journey, I've come to appreciate the value of collaboration, attention to detail, and a proactive approach to challenges. I am excited about the opportunity to contribute my skills and enthusiasm to new endeavors and to continue growing in a dynamic work environment.
My Skills and Competencies
Customer Service
Scheduling and Coordination
Data Entry
Communication Skills
Administrative
Certificates
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My Experience and Education
April 2023
-
Present
Microgenesis
(Team Lead for Technical Admin Shared Services)
• Lead, guide, and manage a team of technical administrative assistants
• Monitor team performance
• Delegating tasks to team members
May 2015
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March 2023
Microgenesis
(Technical Coordinator)
• Respond promptly and professionally to customer inquiries via phone or email
• Address and resolve customer concerns, escalating complex issues as needed.
• Reporting, monitoring & coordinating of RMA for Volume Products
• Coordinate with logistics and fulfillment teams to ensure timely and accurate delivery
• Data entry
My Services
Data Entry
Accurately inputting and updating various types of data into the company's databases and computer systems
Administrative
Arranging schedules, perform, manage and maintain database, records and other general administrative tasks as needed
Customer Service
Attending to customer inquiries, resolving issues or complaints, and ensuring top-notch overall service
Web Researcher
Collecting, evaluating, and organizing data sourced from the internet