2015
Bachelor of Arts in Psychology
Lipa City Colleges
More Info About Me
N/a
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
AJT DIABETIC INC.
(Prescription and Medical Records Specialist)
· Key functionary in the initiation of sending and receiving prescription forms and Medicare-required clinical notes requests to doctors/healthcare providers
· Specializes in identifying all missing pertinent details to providers in order to complete the required documentation.
· Precise and fast documentation of every call interaction to ensure quality and accuracy.
· Great communication and comprehension skills to relay and obtain information.
· Empathetic and understanding in every call interaction to provide assurance that customers and providers feel heard and taken care of.
2021
-
2023
PointQA/Call Criteria (Permanent WFH)
(WFH Quality Assurance Analyst)
• Call identification and keyword timestamping
• Accurate and complete synopsis and overall call description
• Identifying and documenting vehicle needs for every customer
• Keeping track of the key industry trends through call calibration, training, coaching and compliance monitoring.
• Call monitoring and providing actionable insights
2008
-
2011
Freelance
(Private Tutor)
• Work with students to improve their skills in certain subjects.
• Prepare lessons, and assign and correct homework.
• Prepare and correct tests.
• Evaluate students' progress and discuss the results with students and/or their parents.
• Identify students' individual learning needs.
• Prepare invoices and receipts for students or parents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.