2012
Bachelor of science and Customer Administration
Bachelor of science and Customer administration
More Info About Me
I'm Abegail Flores Naval, I am very proud of my 7 years of experience in customer service and technical support in the BPO industry for an international account.
I have developed strong communication and problem-solving skills as well as the ability to work in a fast-paced environment.
I have consistently met or exceeded performance expectations and
have been recognized for my positive attitude and willingness to go above and beyond to ensure customer satisfaction.
A virtual assistant with a passion for helping businesses achieve their goals.
I have excellent communication skills and a strong work ethic, and I'm always eager to learn new skills and technologies to best serve my clients.
I am highly organized and detail-oriented, and I can handle a wide range of administrative and organizational tasks such as scheduling meetings, managing emails,
managing social media accounts, and other related tasks. My goal is to make sure that my clients have all the help they need to run their businesses smoothly and efficiently.
And as customer service representative I will maintain Excellent communication and interpersonal skills and Proficient in customer service and relations,Ability to manage multiple tasks and prioritize workloads ,
Ability to troubleshoot customer inquiries and complaints
Excellent problem-solving skills and Ability to take initiative and work independently.
My Skills and Competencies
Social Media Management
FBA Customer Service & Product listing
Data Entry
Cold Caller & Appointment setter
Certificates
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My Experience and Education
2022
-
2023
TaskUS Philippines
(Technical Support)
Advance Technical Support
2021
-
2022
SITEL Inc. Philippines
(Technical Support Representative)
Technical Support Representative
2016
-
2021
Sutherland Global Service
(Customer Service Representative / VTM (virtual team manager))
Customer Service Representative
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
FBA Customer Service & Product listing
I was working as Amazon Customer Service Representative in one of the biggest BPO company in the Philippines.
Cold Caller & Appointment Setter
Since I worked as Customer Service in BPO in different field for almost 7 years International accounts. I had experience