2019
Bachelor of Science in Information Technology
Davao Oriental State University
More Info About Me
N/a
Abegail M. Antonio
Catalunan Pequeno, Davao City, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2022
Flatworld Solutions | Account: Amerisave Mortgage
(HOI Specialist)
Contacts insurance company to request update the mortgage clause of the
policy or obtain some needed file.
Requests correction to insurance company if needed.
Reviewing the policy received for accuracy.
Uploading documents to the right folder using CRM.
2022
-
2023
Flatworld Solutions | Account: New American Funding
(VOE Specialist)
Contacts employers to verify employment information (salary history, dates of
employment, job titles and responsibilities, etc.)
Receives incoming call and emails from the employer, references the provide verification
employment.
Responding to email in a timely manner.
2020
-
2022
Teleperformance
(Technical Support Representative)
Handles average of 50 calls per day, assisting customer in activating and
troubleshooting their internet, cable and telephone service.
Utilize advance troubleshooting techniques to resolve customers issue quickly and accurately.
Maintain technical documentation on their account for customer and next representative use.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Promote companies' products and services by developing copy for websites, social media, marketing materials.