2014
Diploma in Science Information Technology
Montessori Professional College
More Info About Me
My name is Abegail Castro 28 years of age Filipino Citizen aspiring virtual assistant, I graduated at Montessori Professional College Diploma in Science Information Technology. I am an experienced Customer Service Representative for over 9 years providing exceptional customer service. I have a proven track record of resolving customer issues quickly and efficiently, resulting in a 97% customer satisfaction rating. My skills include excellent communication, problem-solving, and a commitment to customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
INSURANCE SUPPORT SERVICES INTERNATIONAL CORP
(Customer Support Associate)
Providing excellent service and assistance to the customers. Processing disbursements, claims and answering inquiries about bills. Explaining information about their Insurance Policy.
2017
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2022
ARB CALL FACILITIES
(Loan Specialist)
Evaluate and process credit and loan applications. Completes loan contracts by explaining provisions to applicants. Answering Inquiries, responding to requests and maintaining customer confidence by keeping loan information confidential.
2015
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2017
POWERCONNEX INC
(Customer Service Representative/ Sales Verifier/ Quality Assurance Specialist)
Verifying sales, assisting customers inquiries and listening to calls. Sending Daily and Monthly reports to the Manager.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.