2013
BSBA Computer Management and Accounting
Ateneo de Naga University
More Info About Me
I am self-motivated, energetic Virtual Assistant/ Customer Service Specialist, looking for a challenging role. Bringing 4+ years’ hands-on experience in handling inbound calls for information and providing tier one support to customers. Offering excellent organizational skills, deep insight into business procedures and strategies, and exceptional communication skills to provide correct administrative support and customer service to clients.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Local Government Unit of Naga
(Human Resource Aide)
• Receive and records leave applications
• Receive and record Job order/Contractual payrolls
• Creates Certificate of Employment
• Create minutes of the meeting
2018
-
2022
Local Government Unit of Naga
(Radio Operator)
• Receive, answer and record emergency medical request received via telephone hotlines and radio nets.
• Dispatch ambulance unit/relay matter to the agencies concerned, e.g. Police, Fire and etc.
2014
-
2018
Stellar Philippines Inc.
(Customer Service Representative)
• Responsible for assisting customers with inquiries relating to: Online bookings and payment, site navigation and walk-through, ancillary services, general inquiries/ changes and partner airline's inquiries.
• Answer all the incoming calls professionally, maximizing customer satisfaction, service excellence and professionalism at all times towards clients.
• Effectively communicating the fares, policies and procedures to passengers by providing accurate information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.