2019
Accountancy and Business Management (ABM)
Arellano University Apolinario Mabini Campus
More Info About Me
Hello I’m Sam! That's my nickname, 23 years old. I completed Senior High School in 2019. I have almost 4 years of experience working as a customer service representative. While working at Alorica as a technical support representative, I developed technical skills primarily focused on fixing mobile device connectivity issues. In my current job, I've learned to troubleshoot minor application issues. And I believe these skills can be a great asset in helping me establish my goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Concentrix
(Chat Support Representative)
Chat support representative connects with customers through instant messaging on a business’s website or mobile app. The online chat representative may provide technical support, resolve customer’s inquiries, or offer additional forms of real-time problem solving.
2021
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2023
Alorica
(Customer Experience Agent - Technical Support)
The Technical Support Representatives are experts in troubleshooting internet connection and resolving mild phone issues that can be related to the service.
2017
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2018
Golden Arches Development Corporation (McDonald’s)
(Customer Service (service crew))
Service crew serves food and drinks to customers in a timely and courteous manner. Take orders and process payments using the point of sale system. Maintain cleanliness and hygiene of the kitchen, dining area, and equipment. Stock and replenish inventory and supplies as needed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.