2018
BSIT
Leyte Normal University
It's me Vyne
My name is Vanessa, you can call me Vyne as my nickname. Having worked in various healthcare settings, including hospitals and clinics, I have gained extensive knowledge and hands-on experience in delivering high-quality care to patients. I am well-versed in medical terminology, documentation, and administrative tasks, ensuring accurate and efficient patient support.
In addition to my healthcare expertise, I have a proven track record in delivering excellent customer service. I possess exceptional communication skills, allowing me to effectively interact with patients, their families, and healthcare professionals. I am skilled in active listening, empathy, and problem-solving, enabling me to address patient concerns and provide them with the support they need.
I am highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment. I am proficient in using various healthcare software systems and electronic medical records (EMR), ensuring accurate and timely documentation. My ability to prioritize tasks and work collaboratively with a multidisciplinary team has allowed me to consistently meet or exceed performance expectations.
My Skills and Competencies
Medical VA
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Clear Diamond Home-care
(Nursing Assistant)
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
2019
-
2021
Teleperformance
(Customer Representative)
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
2018
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2019
Alorica
(Customer Service Email Support)
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
My Services
Medical VA
With a background in healthcare and a passion for providing quality patient care.
Data entry specialist
Data entry requires attention to detail, accuracy, and the ability to follow instructions.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.