2013
Bachelor of Science and Hotel and Restaurant Management
Tagoloan Community College
More Info About Me
“I’m an adventure junkie and certified foodie who loves to binge-watch series during my downtime. With three years of experience as a customer service representative, I’m passionate about helping others while enjoying new experiences and delicious food along the way
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Optum
(Healthcare Advocate)
A healthcare advocate, also known as a patient advocate, assists patients with healthcare-related issues, such as insurance claims, eligibility, and finding appropriate care, often working for a company that outsources these services to healthcare organizations.
2022
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2024
Telus Philippines International
(Escalation Supervisor)
Manages and resolves escalated customer issues that frontline agents cannot handle, ensuring timely resolutions and maintaining customer satisfaction. They also coach agents, analyze trends, and implement strategies to improve customer service processes.
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Bingo Bonanza Corporation
(Operations Supervisor)
Oversees and directs the activities of a specific department or area within a company, ensuring smooth operations, managing staff, and monitoring performance to achieve efficiency and productivity goals.
2016
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2019
Metro Gaming and Entertainment Gallery
(Card Allocator)
Particularly within a bingo or gaming context, involves ensuring the correct number and type of bingo cards are available during a session, counting and organizing them, distributing them to players, and tracking their usage work closely with treasury office for sales and cards inventory.
2015
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2016
Makati Shangri-La Manila
(Banquet Waiter)
Provides efficient and friendly service during events, taking orders, serving food and beverages, maintaining table settings, and ensuring guest satisfaction, while adhering to sanitation and safety protocols.
2014
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2015
Burgerfuel Restaurant
(Service Crew Cashier)
Responsible for ensuring excellent customer service, maintaining cleanliness, and efficiently handling food and beverages with Cash handling.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.