2018
Business Administration (Financial Management)
Father Saturnino Urios University
Customer Service
Hi, I’m Michelle Ann. I’ve worked for over six years as an Online English Teacher, which strengthened my communication, patience, and ability to connect with different types of people. I also worked briefly as an appointment setter and a virtual assistant, where I handled warm calls, managed inquiries, organized schedules, and maintained client relationships. Even though my appointment-setting experience was short-lived, it gave me an advantage in understanding how to speak clearly, identify needs, and guide prospects professionally. I’m confident that my communication skills and customer-focused mindset make me a good fit for this role.
My Skills and Competencies
Communication
Problem-Solving
customer service skill
Social Media Management
Basic Graphic Design
Building Rapport
Content Creator
Certificates
My Experience and Education
January 2023
-
2023
DZB Car Rental(Butuan)
(Page Admin/Social Media Manager)
As an admin of a Car Rental Page, I hold full control of the page with the following duties:
Creating contents for postings.
Graphic Designing and Innovation.
Provide strategies to increase followers.
Respond to queries and engagement
2022
-
2022
K.O. RECRUITING COMPANY
(APPOINTMENT SETTER)
-Make outbound calls to job applicants.
- Setting an appointment to applicants to has shown
interest.
- Provides brief detail about the job position
- Respond to questions
- Engage in applicants/clients
2021
-
2022
PROMETHEUS
(Sales Representative)
-LIVESTREAMER IN ALIBABA PLATFORM
-Engage in viewers
-Respond to queries
-Directing potential clients to Sales Team
-Show products and provide descriptions
2020
-
2021
ESL TEACHER, UTALK PHILIPPINES
(Online English Teacher)
-Teaching English as a second language to Chinese students.
-Provides lessons to beginner, intermediate, and adult students.
-Hold 1V2 group class lesson
- Execute Different Teaching Strategies
2018
-
2020
Acadsoc LTD.
(Online English Teacher)
Provides one on one lesson to Chinese students from beginner to adult.
My Services
Customer Service
I offer exceptional communication skills, ensuring effective and positive interactions with customers.
Appointment Setting
Appointment Setter- Handling calls, providing information, calling prospects
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Graphic Design Innovation
Search the Internet for information on a wide variety of topics.
Content Creation
Create engaging and visually appealing content, including writing captivating captions,and sourcing high-quality images.