This is Odfjell Bryle

About Me

My goal is to help E-Commerce businesses upscale and grow their business through managing their website and product content, product research, sourcing, listing, handling customer inquiries, inventory management, and other day-to-day business operations to give my client more time to do higher-level tasks.

Odfjell Bryle M. Flores
Bacoor, Philippines
odfjellbryle.flores@gmail.com
Freelancer
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Skills and Qualifications

Sales Marketer
Order Management
Product Management
E-Mail Management
CRM Management
Social Media Management
Data Entry
Customer Service
Graphics Designing and Video Editing

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2022
Bachelor of Science in Industrial Engineering

COLLEGE UNDERGRADUATE - Sophomore
Polytechnic University of the Philippines
Freshmen GPA: 1.51 (1.00 highest, 5.00 failing grade)

2021
Senior Highschool Graduate (STEM)

Major In Science, Technology, Engineering, and Mathematics
With Honors
First Semester: 93.889 I 2nd Semester: 94.444
GPA: 94.17%

HUMMS Synergy - Public Relations Officer
Homeroom Public Relations Officer

2019
Junior Business Highschool Graduate

Major In Computer Hardware Servicing
With Honors I GWA: 92.59%

Junior Chef Member
COMELEC Votes Facilitator
Peer Facilitator - Treasurer

2021 - 2022
Alorica Alphaland
(Order Management Specialist)

Worked for an American television network based in Florida, United States and pioneered the concept of televised online shopping of consumer goods and services.

Job Description:
‣ B2C (Business-to-Consumer Inbound calls)
‣ Responsible for entering orders.
‣ Responsible for handling all helpline questions, returns, and exchanges for e-stores.
‣ Responsible for uploading new users or updating users as requested once approved by the client.
‣ Responsible for responding promptly to customer inquiries.
‣ Responsible for assisting with order payments.

2022 - 2023
Teleperformance Philippines
(General Customer Service Representative E-mail & Voice International)

Worked for the one of the largest suppliers in the promotional products company based in Clearwater, Florida, US that designs, creates, produces marketing products and offer services for businesses.

Job Description:
‣ B2B (Business-to-Business) Inbound/Outbound Calls and E-mails
‣ Responsible for handling all customer service e-mails from store.
‣ Responsible for documenting all order-related activities in various systems.
‣ Responsible for checking backorders and contacting clients to informing them of order-related issues and suggest alternatives.
‣ Responsible for learning product knowledge to provide pre-sales support for clients with on product features, inventory, calculating pricing, and lead times.
‣ Responsible for maintaining accurate order status notes in Salesforce CRM and daily tasks.
‣ Ensures up-to-date records of customer interactions, transactions, comments, and complaints.
‣ Coordinate the production of orders, e-mail proofs, pre-production proofs and ensure timely communication with clients.
‣ Verify necessary information, locate tracking numbers, requesting virtuals, order entry, provide shipping estimates, create quotes, claims and opportunities.

2019 - 2019
Self-Employed
(Freelance Violin Instructor)

Enrolled with Star Suzuki Strings as a Violin Apprentice. Built mastery over time, and started to tutor beginner violin classes.

My Services

Data Entry l CRM Management

Accurately enter data such as order configuration, and customer information, order-related activities in the system.

Customer Support

Responding to customer inquiries over the phone, email, and direct messages, and overall managing customer interactions.

Marketing and Sales

Provide pre-sales or after-sales support to customers regarding our products or services with the goal of closing a deal

Order Management

Review purchase orders, process invoices, claims, payments, refunds and cancellations, tracking, returns, and exchanges.

Product Management

Provide customers with information regarding product information, inventory, pricing, lead times, and shipping estimates

E-Mail Management I Chat Support

Answering e-mail inquiries about products offered. Provide chat support to clients and answer inquiries in a timely mann


Works

Sample Audio Voice Record

Sample Graphics Edit and ...

Sample Works

Let's work together !

I am available for freelance projects.
Hire Me

Contact Me
Let's set up a meeting!

Address :
Bacoor,
Philippines
Email :
odfjellbryle.flores@gmail.com


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