Hey, I am Gerwin Anthony

About Me: A Jack-of-All-Trades

Hi there! I'm thrilled that you're here, taking the time to learn more about me. I pride myself on being a jack-of-all-trades. What does this mean for you and your project?

As a writer, I can bring diverse skills and experience that enable me to be adaptable and flexible in today's ever-changing market. I have honed my craft to create content that resonates with readers, is optimized for search engines, and engages your audience. I can efficiently organize and manage projects with my proficiency in Microsoft, Google, and other tools.

Also, my experience in the BPO industry has taught me valuable skills such as time management, program management, and leadership. I have worked with retail, telecommunications, healthcare, gaming, bookkeeping software, electronics, and home improvement programs. This honed my ability to adapt to different writing styles, tones, and content requirements. Lastly, as a Senior Quality Analyst, I learned to approach each and every task with meticulous attention to detail, ensuring that every project I work on is of the highest quality. I take on each project with an open mind and the flexibility to tackle any topic that comes my way.

So what are you waiting for? Hire me, and you will find out just how valuable I can be for your project.

Gerwin Anthony Y Celino
BINANGONAN, Philippines
celinogerwin@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Manager
Facebook Ads Manager
Data Entry
Content Creator

My Resume

  • EXPERIENCE
  • EDUCATION
2018
University of Asia and the Pacific

Bachelor of Arts (BA), Political Economy Major in International Relations

2021 - 2023
Nearsol PH
(Quality Analyst)

- Auditing Voice and Non-Voice Services
- Coaching Agents
- Allocating Emails and Claims to the Team
- POC of the Promotions Team
- Preparing EoD, EoW, and EoM reports
- Preparing and Conducting Weekly, Monthly, Annual Business Reviews
- Training new hires for handled Lines of Businesses
- Preparing Training Decks
- Conducting and Participating in Calibration Sessions
- Preparing cheat sheets and learning materials for agents
- Preparing email and remarks templates
- Acting Floor Support for Agents

2020 - 2020
Quantrics PH
(Customer Service Representative)

- Answering Customer Service Concerns
- Assisting with Tech Support Concerns
- Giving Feedback on Knowledge Base

2017 - 2021
Freelance
(Professional Virtual Assistant)

- Writing content for websites, blogs, and social media
- Managing Social Media Accounts (Facebook and Instagram)
- Managing Facebook Ads
- Creating and Posting Graphic Content
- Transcribing and Documenting Projects
- Writing Research Papers

2017 - 2018
Alta Resources
(Medical Information Verifier)

- Answering Basic Customer Service Inquiries
- Generating Customer Healthcare Accounts
- Triaging Customers based on eligibility

2017 - 2017
League of the Cities of the Philippines
(Internship - Project Management)

- Reviewing previous projects
- Transcribing and proofreading documents
- Contacting and coordinating Mayors, Invited Speakers, and Guests
- Managing Projects (e.g. ASEAN Mayor's Forum 2017)
- Providing Logistical Support for ongoing projects
- Documenting and recording ongoing projects
- Strategizing for future projects

2016 - 2017
Intuit Quickbooks
(Business Applications)

- Answering Customer Service Concerns (Creation of Account, Triaging, Password reset, etc).
- Generating Leads
- Bookkeeping (Balancing Sheets, Setting up Accounts, Data Reconciliation, etc)
- Fixing and Reporting Tech Concerns (reporting bugs and glitches, providing workarounds, fixing affected processes, etc)

2015 - 2015
Sykes Enterprises
(Technical Specialist)

- Answering Customer Service Queries (Creating accounts, password reset, etc)
- Assisting with Tech Support Concerns (Walking through processes, accessing devices remotely, etc)
- Explaining Bills and other Bill-related concerns
- Porting Numbers

2015 - 2015
Philippine Center for Civic Education and Democracy
(Internship - Project Management)

- Writing Research Papers on Government Projects and Democracy
- Managing National-level programs such as Project Citizen
- Providing Logistical Support for the Projects
- Conducting and Transcribing Focus Group Discussions
- Generating Proposals for upcoming projects

2015 - 2015
Bagani Movement
(Research Analyst and Content Producer)

- Establishing the organization
- Writing Research Papers on Environment, Philippine Culture, and Permaculture
- Doing fieldwork and ocular visits for projects
- Writing content for TV episodes (discontinued)

2014 - 2015
Sitel
(Customer Service Representative)

- Answering Customer queries regarding delivery status
- Assisting Customers in creating their Toys R Us (US) accounts
- Processing Customer complaints

My Services

Content Writing

Content writing is a creative profession that writes copies for websites, blog posts, social media, and a variety of oth

Email Management

Email is the most powerful form of business communication and with these effective strategies, it can become one you act

Data Entry

Data entry Keyers are responsible for inputting a high volume of data from multiple sources into a database.

Social Media Management

Social Media Marketing is telling the world you’re a rock star.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Design

Graphic design is a craft where professionals create visual content to communicate messages.


My Portfolio

Content Writing

Research Writing

Let's work together !

I am available for freelance projects.
Hire Me

Take Your Business Further!

Address :
BINANGONAN,
Philippines
Email :
celinogerwin@gmail.com


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