2011
-
Las Piñas Golden Acres National High School
More Info About Me
Efficient, result-oriented and extremely motivated to constantly develop my skills and grow professionally. Has a cheerful personality, love to express my ideas through writing and is open for new learning opportunities. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Customer Service Representative
Audio Transcription
Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2024 up to date
All Purpose Management L.L.C.
(Content Moderator/Chat Support/SMM)
Skills Summary
Content Moderation:
Strong understanding of community guidelines and policies.
Attention to detail for assessing user-generated content for appropriateness and compliance.
Ability to flag and escalate issues effectively.
Insightful feedback skills for improving moderation processes.
Chat Support:
Excellent verbal and written communication skills for real-time customer interaction.
Proficient in troubleshooting and resolving customer issues efficiently.
Experience with CRM systems for documenting interactions and follow-ups.
Empathy and patience to enhance customer satisfaction and build rapport.
Social Media Management:
Creative content creation and curation tailored to target audiences across various platforms.
Strategic planning and execution of social media campaigns to boost brand awareness.
Analytical skills to monitor performance metrics and adapt strategies accordingly.
Knowledge of current social media trends and tools for effective audience engagement.
2021
-
2022
TaskUs
(CONVOY (Logistics))
Strong verbal and written communication skills, facilitating collaboration with diverse teams.
Excellent problem-solving abilities and attention to detail in managing logistics operations.
Proficient in logistics software and tools for tracking and managing shipments.
Ability to work effectively under pressure and prioritize multiple tasks.
Strong analytical skills, with a focus on optimizing supply chain efficiency.
2020
-
2021
CT3
(Customer Support Specialist)
Key Responsibilities:
Engage with members via phone, email, and chat, providing prompt and accurate information to meet their needs.
Resolve customer issues effectively, ensuring each member leaves satisfied with their experience.
Maintain in-depth knowledge of BJ's products and services to provide tailored assistance.
Document member interactions and feedback in our CRM system to enhance future service.
Collaborate with team members to streamline processes and elevate the overall shopping experience.
Skills:
Exceptional verbal and written communication skills foster trust and rapport.
Strong problem-solving abilities and keen attention to detail.
Proven ability to work well under pressure while managing multiple tasks.
Proficient in CRM software and customer support tools.
Empathetic and patient, with a genuine commitment to understanding member needs.
2019
-
2020
Amazon
(CSA)
Key Responsibilities:
Assist customers via phone, email, and chat, providing timely and accurate information to meet their needs.
Resolve customer issues efficiently, ensuring a seamless shopping experience and quick resolutions.
Maintain a thorough understanding of Amazon’s vast product offerings and services to offer tailored assistance.
Document customer interactions and feedback in our CRM system to enhance service delivery.
Collaborate with team members to improve processes and elevate the overall customer experience.
Skills:
Outstanding verbal and written communication skills, fostering trust and rapport with customers.
Strong problem-solving abilities and meticulous attention to detail.
Ability to thrive under pressure while managing multiple tasks effectively.
Proficient in CRM software and customer support tools.
Empathetic and patient, genuinely committed to understanding customer needs.
2017
-
2019
IBEX
(AT&T Customer Support Specialist)
Key Responsibilities:
Assist customers via phone, email, and chat, providing accurate information and support tailored to their needs.
Efficiently resolve customer issues, ensuring a smooth experience and quick turnaround on inquiries.
Maintain a comprehensive understanding of AT&T’s products and services to offer informed assistance.
Document customer interactions and feedback in our CRM system to improve service quality.
Collaborate with team members to streamline processes and enhance the overall customer experience.
Skills:
Excellent verbal and written communication skills, fostering rapport with customers.
Strong problem-solving abilities and keen attention to detail.
Proven ability to work well under pressure and manage multiple tasks effectively.
Proficient in CRM software and customer support tools.
Empathetic and patient, dedicated to understanding customer needs.
2016
-
2017
Convergys
(Customer Support Specialist)
Key Responsibilities:
Manage customer inquiries regarding billing, account changes, and service options via phone, email, and chat.
Resolve billing discrepancies and provide detailed explanations of charges to ensure customer understanding.
Maintain thorough knowledge of DIRECTV services, promotions, and policies to assist customers effectively.
Document customer interactions and resolutions in the CRM system to improve service delivery.
Collaborate with team members to identify trends and enhance the overall customer experience.
Skills:
Strong verbal and written communication skills, able to explain complex billing issues in a clear manner.
Excellent problem-solving abilities and a meticulous attention to detail.
Proven ability to manage multiple tasks and work effectively under pressure.
Proficient in CRM software and billing systems.
Empathetic and patient, with a genuine commitment to customer satisfaction.
My Services
Audio Transcription
Audio Transcriptionist Detail-oriented and highly organized Audio Transcriptionist with 1 year of experience in convert
Social Media Management
Social Media Strategy and Management Copy Writing Content Creation and Curation Marketing Research Layout Design
Customer Service Specialist
With 8 years experience in resolving inquiries, enhancing satisfaction, and building relationships.