2020
ASSOCIATE DEGREE
MARYKNOLL COLLEGE OF PANABO INC.
DAVAO, PHILIPPINES
More Info About Me
Hi, I'm Sy Pureza, From Philippines, 22 years of age,
I am a professional who is dedicated to providing exceptional customer service and producing high quality work. I have a keen ability to recognize trends in the virtual workforce. My goal is to improve the value of companies through improved customer satisfaction, efficient resource management, and increased revenue growth. I am an innovator in maintaining organizational performance by developing ideas that align with the company's mission and vision and by consistently approaching my responsibilities with discipline. Working in both virtual and in-person environments allows me to showcase my skills and assist my clients in growing and promoting their businesses. With my expertise and capabilities, I am certain that I would be a valuable asset to a company that prioritizes quality and achieving results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
Mobile Legends: Bang Bang
(Customer Service - Chat Moderator)
A Customer Service Chat Moderator is responsible for managing and responding to customer inquiries and concerns via live chat and email. They must maintain and keep platforms free from inappropriate content and ensure that the customer experience is a positive one. The role requires excellent communication skills, both verbal and written, as well as strong time-management skills and the ability to multitask. Customer service scripts are not used, so the moderator must be able to communicate effectively without them. They must also be able to identify and escalate customer inquiries and issues to Tier 2 Support or other teams as needed.
2020
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2021
Lancaster New City Cavite Manila
(Online Real Estate Agent)
I've been working online as an Online Real Estate Agent in Lancaster New City Cavite in Manila for quite a few months in the year 2020 - 2021, It is a job role that helps our team manager to advertise online on social media. In freelance, it is like taking a lead for positive and interested clients, we do a daily posting on various social media such as Facebook, Instagram, Twitter, and TikTok. We post and advertise the exterior and interior design of the houses including the area's square meter.
Aside from posting or doing advertising of houses, we also set appointments for interested clients after having their contacts if they are willing to check to see the houses. We set the departure time and the location where we can pick them up, and once they arrive at the location our team manager will meet them.
It is located in Advincula Avenue, Imus, Cavite, and spans the towns of Gen. Trias, Imus and Kawit.
It is only a few minutes away from Metro Manila via Cavitex.
It has a transport system called LNC Link for its residents and guests.
It has a clubhouse with an outdoor pool and function hall called Leighton Hall.
It has a lifestyle community mall called The Square that offers retail, dining and entertainment options.
It has a place of worship called Parish of the Holy Family.
It has a school system called St. Edward School that provides quality education for its students.
2021
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2021
Local Samgyupsal Restaurant | FULL-TIME
(SERVICE TEAM ASSOCIATE)
As a dedicated and passionate restaurant service crew member, I was responsible for ensuring that all guests were provided with an exceptional dining experience.
2021
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2021
WYZE- Store | PART-TIME Amazon- US
(CUSTOMER SERVICE REPRESENATIVE)
I resolved customer issues and complaints in a timely and efficient manner, provided accurate and up-to date information about products and services, and built and maintained positive customer relationships.
2022
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2022
Logitech G- Store | PART-TIME Amazon- US
(GENERAL VIRTUAL ASSISTANT)
My main focus was to increase the store's visibility and sales by optimizing product listings, managing customer reviews,
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Product Lister
Ability to accurately enter product information into a website database including pricing,titles,descriptions,and images
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphics Design
Creates visual content through Canva to help convey messages to people.