2001
AB Communication Arts
Far Eastern University, Philippines
Your Virtual Assistant Productivity Partner
As a single mom in Dubai, I excel as a CRM Administrator in real estate, with eight years of customer service experience, starting from call centers in the Philippines.
My focus is on exceeding client expectations, understanding their needs deeply, and proactively resolving issues. I handle tasks meticulously to drive success for both my organization and clients.
I'm eager about the Virtual Assistant Specialist role, confident in my skills. With experience in administrative support and customer service, I'm proactive in managing tasks and ensuring client satisfaction.
Starting from administrative roles, I developed strong organizational skills and attention to detail. Transitioning to customer service, I gained insight into meeting client needs.
I'm skilled with virtual tools for scheduling, email management, CRM and a lot of other administrative tasks. My dedication to quality ensures I handle each task carefully.
As a Virtual Assistant Specialist, I'm prepared to support your team with proactive communication and problem-solving. My journey has instilled traits like tenacity, adaptability, and empathy, which I apply in every interaction, ready to tackle new challenges and ensure client satisfaction.
So click HIRE ME and let's start this journey to success.
REAL ESTAT EADMINISTRATOR
REVA
REAL ESTATE ADMINISTRATOR
LEAD GENERATOR
Social Media Management
Data Entry
Content Creator
Professional Virtual assistant
Encoder
ADMIN ASSISTANT
CUSTOMER SERVICE
Certificates
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My Experience and Education
2024
-
2024
AX CAPITAL Real Estate
(CRM and Listing Administrator)
Create listings/advertisements on the CRM, and publish the adverts online - Property
Finder, Dubizzle, Just Property, Bayut, etc.
Edit Description and photos for publishing
Apply for RERA permit from Dubai Land Department
Check all documents needed before publishing
Send weekly report to the manager
2023
-
2023
ERE Homes
(Office Manager)
• Create listings/advertisements on the CRM, and publish the adverts online - Property Finder, Dubizzle, Just Property, Bayut, etc.
• Prepares Form A through the Dubai REST application.
• Making calls/emails to clients and getting properties for the sales team to offering properties (lease/sale)
• Responding to complaints from customers and giving after-sales support when requested
• Create tenancy contracts
• Storing data in CRM and presenting reports; handling the processing of all orders with accuracy and timeliness; informing clients of unforeseen delays or problems
• Register brokerage to different Developer groups.
• Providing administrative support as needed.
• Listing properties all Agents Secondary and offplan
• Submitting verification documents Bayut and Property finder;
• Applying for Trakeeshi permit online;
• Solving portal issue different issue by calling, email and chat with Bayut and Property finder support;
• Scheduling photographers;
• Updating the description of all listing base on project launch in coordination with marketing team.
• Coordinating secondary market and leasing team by managing schedules, filing documents and communicating information;
• Oversaw office budget to responsibly allocate equipment and resources.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Organized physical files and digitized records to ensure ease of accessibility and retrieval by team members.
• Kept accurate records of all resident and tenant correspondence.
• Managed daily and weekly marketing and leasing reports.
• Collected, completed and processed lease applications.
• Created proposals, lease offers and documents for incoming and current tenancies.
• Set appointment times for individuals to tour facilities and see available units.
its.
2022
-
2023
LuxuryProperty.com
(FRONT DESK 7 CRM ADMINISTRATOR)
• Create listings/advertisements on the CRM, and publish the adverts online - Property Finder, Dubizzle, Just Property, Bayut, etc.
• Prepares Form A through the Dubai REST application.
• Taking a large amount of inbound and outbound calls, and dealing with queries about the different properties
• Input call-received leads in the CRM and allocate them to designated property consultants
• Calling all registered Leads, confirming their interest, and assigning them to the Sales & Leasing team
• Enhanced guest experience by anticipating needs and preferences, resulting in fewer complaints.
• Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
• Generated reports and feedback for presentation to general manager.
• Check all documents needed to apply for RERA permit and be able to use the DLD app even the Dubai REST APP.
• Check all documents needed to apply for RERA permit etc
• Managed administration duties, including updating records, filing bookings, and other tasks as required.
• Be able to use the DLD app even the Dubai REST APP
• Updates information in the CRM to keep client data current
• Updating reports and entering data from the Salescreen into the KPI sheet for offers and transactions made by agents
• Upload an agent's listed properties to YouTube and link them to their CRM listing
• Draft the Tenancy contract and Addendum form that the agents have requested
• Send out a WhatsApp blast with the agent requests
• When the office lady is unavailable, prepare and serve drinks for the CEO, managers, staff, clients, and guests
• Receive incoming goods and deliveries on a daily basis
• Respond to emails received on a daily basis
• Give broad administrative and operational assistance to the whole team
• Working on-site or at home on weekends, such as answering phones and drafting leases
• Perform administrative clerical tasks such as scanning documents, printing, completing Agent-agent draft forms, and providing whatever support is required.
2018
-
2022
REVI REAL ESTATE & DEVELOPMENT
(FRONT DESK ADMINISTRATOR)
• Welcomes guests and customers by greeting them, in person or on the telephone and answering or directing inquiries
• Calling all registered Leads, confirming their interest, and assigning them to the agent and the Team
• Verify client's appointment and meeting with the agents and following up with the results
• Maintains client records by updating information in the CRM
• Make Reservation forms and SPA (SALES
• AND PURCHASE AGREEMENT) for client
• Arranging meetings, appointments, and executive travel
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; and verifying receipt of supplies
• Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions, calling for repairs and maintaining equipment inventories
• Make and Serve refreshments for the
• CEO, staff, clients, and guests
• Handles petty cash
• Provide admin clerical tasks such as scanning, printing, sending emails to clients and unit owners, process important requirements such as VISA and
• Insurance
• Running errands to the Bank and supply store
• Deposit Cheques and Cash payments from Clients
• Receive daily incoming parcels and deliver mail to addresses.
My Services
REAL ESTATE ADMINISTRATOR
A real estate administrator handles paperwork, schedules appointments, assists clients and supports agents or managers.
CRM Administrator
Manages and maintains a company's customer database system, ensuring it runs smoothly and effectively.
General VA
A general virtual assistant is someone who helps with various tasks remotely, like managing emails, scheduling, and rese
CUSTOMER SERVICE EXECUTIVE
A Customer Service Executive is a professional responsible for managing customer inquiries, providing assistance, and en
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Advertise company products and services through website copy, social media content, and marketing materials.