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Entrepreneurial Management
Polytechnic University of the Philippines
Get to know me.
Hey there! I'm someone who's always got the motivation dial turned up to the max. I see challenges as opportunities, and you'll rarely catch me without a positive vibe. Hard work is my middle name, or at least it might as well be. Whether it's tackling projects or chasing dreams, I'm all in.
In my stint as a Travel Consultant for BPO companies, I immersed myself in the world of travel intricacies and customer care. Upgrading myself to double as a skilled Virtual Assistant. Now, I bring a blend of expertise and virtual support to the table, ready for any adventure that comes my way.
So, if you need someone upbeat, driven, and ready to hustle, that's me in a nutshell! Let's work and grow together!
Check out my skills!
Online Bookkeeper
Social Media Management
Graphic Designer
Data Entry
Certificates
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Work and Education Background
2016
-
2023
Teleperformance PH
(Customer Service Representative for Travel Account)
Booking Management: Handled reservations for flights, hotels, and transportation, ensured accuracy and adherence to client specifications using various travel booking platforms and websites.
Itinerary Planning: Created personalized travel itineraries based on client preferences. Secured necessary travel documentation and advised on visa requirements and other compliance-related matters.
Customer Service: Provided customer service by being responsive, courteous, and proactive in addressing client needs. Responsible also in problem resolution and crisis management such as cancellations or emergencies provided support and alternatives to clients.
Handled back office works for case escalations, basic customer accounts and data entry.
2020
-
2023
Labang Print Services and Events Deco
(Social Media Manager)
Managed professional and business social media accounts.
Responsible in organic marketing, customer engagement, ads and content creation.
Handled basic photo and video editing, graphic design and product descriptions.
2014
-
2016
PCCW
(Customer Service Representative for Travel Account)
Handled travel reservations, modifications and cancellations
2010
-
2014
I-Tech Solutions
(Customer Service Representative for Travel Account)
Handled travel reservations, modifications and cancellations
Let me help you.
Social Media Manager
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Online Bookkeeper
Accounting, Accounts Recievable, Profit and Loss, and Account Reconciliation (Intuit Quickbooks Online)