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Bachelor of Science in Financial Management Accounting
University of the Cordilleras
More Info About Me
I'm passionate about leveraging my skills and experience to make a meaningful impact. I bring a proven track record of strong organizational abilities, extensive work experience, and a knack for effective collaboration. With a background in healthcare consulting, customer service, and cold calling, I've honed my communication skills, enabling me to handle complex tasks, prioritize projects independently, and consistently meet deadlines, no matter the workload.
My journey has taken me through diverse roles, including serving as a Healthcare Consultant at HealthyBOS, where I managed back-office solutions and patient interactions, and working as a Quality Analyst at Tribune Publishing, enhancing agent performance and client satisfaction. I've also thrived in customer-focused positions, including those at Zeres Home Offer/Jet Cash Offer, Puritan Pride, IQOR Philippines, and Farmers Insurance, where I've assisted homeowners, taken phone orders, and made critical appointments.
Alongside my professional journey, I've cultivated versatile skills such as multitasking, problem-solving, and a proficiency in various software tools. I'm known for my commitment to excellent customer service and my ability to diplomatically resolve issues.
I've also completed relevant training, including Six Sigma White Belt and Communication Skills Development, which have added to my skill set.
My willingness to adapt to changing environments and my motivation to consistently excel in my role have been pivotal to my success. I thrive on creating professional relationships with clients and exceeding KPIs.
My Skills and Competencies
Social Media Management
Executive Assistant
Data Entry
Content Creator
Medical Virtual Assistant
Sales and Marketing
Certificates
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My Experience and Education
June 10, 2024
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12/6/2024
Rapid Assistant
(Real Estate Lead Manager)
Real Estate Operations & Lead Management
Pulled and organized targeted lead lists using platforms like Skipify, Directskip, and ListAbility; screened leads to ensure alignment with investor buy boxes and managed cold caller assignments.
Maintained an up-to-date CRM system (Podio), created marketing campaigns, tracked lead status, and ensured accurate documentation of all property-related data and communications.
Transaction Coordination & Contract Management
Oversaw the full acquisition pipeline: from property analysis (comps, MAO, offers) to drafting and executing Purchase Agreements and Assignment of Contracts via HelloSign.
Coordinated with buyers, sellers, attorneys, and title companies; scheduled inspections and closings, monitored deadlines, and ensured all necessary parties were aligned.
Property & Market Analysis
Conducted quick and full comparative market analyses (comps) on residential and retail properties to determine investment viability.
Evaluated client-provided properties, verified accepted offers, and ensured final deal terms aligned with after-repair values (ARV) and client objectives.
February 18, 2022
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April 1, 2024
HealthyBOS (adapthealth, Pinnacle and PCS)
(Healthcare Consultant)
Worked with HealthyBOS, providing customized back office and outreach solutions. Responsibilities included managing patient and physician interactions, document collection, and the distribution of staff based on specific record needs and workflows.
2021
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2022
Zeres Home Offer/Jet Cash Offer
(Cold Caller)
Assisted homeowners in selling their properties as-is, offering cash deals regardless of the property's condition.
April 22, 2020
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January 23, 2021
Puritan Pride, IQOR Philippines
(Order Entry Specialist / Customer Service Representative)
Handled phone orders, assisted with website inquiries, and provided customer support for product-related questions, health, and wellness concerns.
January 21, 2016
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November 18, 2019
Tribune Publishing, Sitel Phils. Corp
(Quality Analyst | Customer Service Advocate | Escalation Resolution Specialist)
Evaluated customer interactions to ensure service quality, providing feedback to improve performance and client satisfaction.
Responded to customer inquiries via email, chat, and outbound calls; managed payment receipts, delivery status, and digital services.
Handled escalated issues, resolved customer problems promptly, and focused on retention by ensuring a positive experience.
October 23, 2014
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January 15, 2016
Amazon.com, Sutherland Global Services
(Mentor & Subject Matter Expert (SME) | Customer Service Agent)
Mentor & SME: Provided coaching, motivation, and support to team members; assisted in career development and goal setting. Designed and implemented a new onboarding program, successfully reducing training time by 50%.
Customer Service Agent: Delivered excellent customer support by handling order placements, cancellations, and modifications. Resolved issues efficiently to ensure a seamless and positive customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Medical virtual assistant
Enhancing Healthcare Efficiency