2015
Bachelor of Science in Tourism Management
Centro Escolar University - Manila
A Glimpse of Me
I am Rovelyn but you can call me Rovee. I have worked in Customer Service Industry for 8 years and 2 years and 8 months in Medical Field. I am dedicated in offering expert administrative support to healthcare professionals and patients. With a focus on efficiency, confidentiality, and exceptional customer service. I handle a range of tasks including appointment scheduling, medical record management, billing, patient communication, and telemedicine coordination. I’m skilled at managing multiple tasks in fast-paced environments while maintaining a high level of professionalism and attention to detail.
I am passionate about making your day-to-day operations seamless, saving you time, and allowing you to focus on what truly matters—your patients.
Let’s discuss how I can support your business and contribute to your success. I look forward to working with you!
My Skills and Competencies
Organizational Skills
Time Management
Creativity
Attention to detail
Strong Work Ethic
Empathy and Compassion
Adaptability and Flexibility
Customer service
Computer Literacy
Certificates
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My Experience and Education
MARCH 2022
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OCTOBER 2024
Queens Dermatology Center
(Receptionist)
● Welcoming, greeting and attending to patients in person and over the phone.
● Assist doctors, nurses, staffs, visitors and patients.
● Scheduling, confirming and arranging appointments between doctors/nurses and patients.
● Handling queries and complaints via phone and general correspondence.
NOVEMBER 2020
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JANUARY 2022
Ansar Gallery
(Sales Executive)
● Greet customers and assist them with inquiries.
● Explain product features, benefits and pricing.
● Demonstrate products as needed.
● Maintain a clean and organized showroom.
● Process sales transactions and paperwork.
MAY 2018
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DECEMBER 2019
Muscat International Airport
(Customer Service Executive)
● Attend to passenger's questions and inquiries.
● Coordinate with airlines, stake holders and others concerned to extend assistance, to obtain transit visas, to solve customer's problems if any and to respond to passenger's need when emergency cases rise.
● Crowd control and queue management.
● Follow communication procedures, guidelines and policies.
● Maintain the highest standards of safety and security at all times.
SEPTEMBER 2015
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MAY 2018
Philippine Airlines
(Customer Service Agent)
● Check in counter - Greet airline customers in a polite and courteous manner, issue boarding pass and bag tags, assign seats, verify travel documents, give special assistance, provide flight information, asks security questions.
● Boarding gates - Monitor domestic and international flights, boarding announcements, tick and tear boarding passes, deplaning and dispatching flights on time.
My Services
Medical VA
Manage patient's records, appointment scheduling and facilitate communication between patients and healthcare providers.
Customer Service
Handle customer inquiries, resolving complaints, process orders and providing information about products and services.
Social Media Management
Setting content strategy and driving engagement on a company's social platforms.