Hey I am Patrycia

Know More About Me

I am a passionate and people-oriented professional with a diverse background in sales, customer service, digital marketing, and content creation. My career journey has been shaped by my love for communication, problem-solving, and helping people find solutions that truly work for them—whether it’s through personalized product consultations, engaging social media content, or providing outstanding support experiences.

In my previous role as a Sales Consultant at Autocentral Inc., I specialize in guiding clients through a seamless and personalized vehicle buying journey. I thrive on connecting with clients, understanding their needs, and delivering exceptional service before and after the sale. My ability to build trust and long-term relationships has been key to my consistent performance in hitting sales targets and driving repeat business. By combining in-depth product knowledge with a genuine interest in client needs, I’ve consistently met sales targets while building long-term relationships that translate into loyalty and referrals.

Before stepping into the automotive space, I spent several years at Concentrix PH, rising from Customer and Technical Support Representative to Subject Matter Expert. There, I became a trusted mentor and process resource, leading team training initiatives and collaborating cross-functionally to improve service delivery and operational efficiency. These roles sharpened my analytical thinking, technical troubleshooting skills, and leadership abilities.

My creative side has been equally well-honed through my work as a Social Media Manager, Content Creator, and Copywriter—roles that taught me how to craft compelling narratives, elevate brand presence, and engage audiences across platforms. These experiences have equipped me with a unique blend of analytical and creative skills that allow me to deliver both performance and innovation, whether online or in-person. I enjoy storytelling and crafting content that not only informs but inspires and connects with audiences.

Whether in the fast-paced environment of a customer service floor or the evolving world of digital media, I approach every role with empathy, initiative, and a continuous drive to grow. While my academic foundation is rooted in structure and logic, my career has been defined by curiosity, versatility, and a passion for creating positive impact—whether that’s closing a sale, resolving a technical concern, or shaping a brand voice.

I am continually motivated by opportunities to grow, collaborate, and contribute meaningfully—whether in sales, strategy, or storytelling.

More about me:
I get my energy from helping others and trusting myself. I am genuinely passionate about helping small businesses experience insurmountable levels of success through my services and creations.

I look forward to serving you and your business! Please do not hesitate to reach out if you have any questions and need any further clarifications regarding my experience.

Let’s connect—I’m always open to collaborations, new opportunities, and conversations that spark ideas and growth.

Patrycia Cortez
Cagayan de Oro, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Canva Photo and Logo Design
SEO Specialist
SEO Content Writer

Certificates

GVA
SEO
Certificate of Achievement

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
BS in Civil Engineering

Xavier University - Ateneo de Cagayan

February 2024 - June 2025
Autocentral Inc.
(Sales Consultant)

• Engaged prospective clients through consultations and product presentations, aligning solutions with their specific
needs and preferences.
• Consistently met or exceeded sales targets by building strong relationships, demonstrating product expertise, and
providing excellent after-sales support.
• Built lasting relationships with clients, driving customer retention and repeat business.
• Maintained a detailed sales pipeline and tracked client interactions using CRM tools to support effective follow-up,
lead management and contributing to company revenue growth

January 2022 - January 2024
Concentrix PH (Cagayan de Oro)
(Subject Matter Expert (SME))

• Served as a key knowledge resource, providing in-depth expertise on specialized processes or products to support
internal teams.
• Led training sessions and mentoring programs to enhance team performance and operational understanding.
• Collaborated with operations and quality teams to improve workflows, documentation, and customer service
strategies

October 2019 - December 2021
Concentrix PH (Cagayan de Oro)
(Customer and Technical Support Representative)

• Provided front-line support via phone, chat, and email, resolving customer concerns and technical issues with speed
and accuracy.
• Diagnosed and resolved system, software, or connectivity-related problems, ensuring minimal downtime for users.
• Maintained a professional, empathetic communication style, and detailed logs in support platforms while upholding a
high level of customer satisfaction.
• Handled order processing, account updates, and product/service inquiries with strong attention to detail and accuracy.

January 2018 - August 2019
Facebook Pages
(Social Media Manager)

• Developed and executed social media strategies to grow audience engagement and brand awareness for Facebook.
• Created compelling content, scheduled posts, and tracked performance metrics to inform campaign improvements.
• Responded to audience inquiries and managed online reputation, helping build a strong and consistent brand presence.

October 2017 - August 2019
Facebook Pages (Independent pages)
(Content Creator)

• Produced engaging multimedia content including graphics, videos, blogs, and social posts tailored to brand goals and
audience interests.
• Utilized analytics to measure engagement and refine content strategies.
• Collaborated with marketing teams to align creative output with brand campaigns, increasing visibility and follower
growth

November 2016 - December 2017
Chowking Limketkai
(Food Chain Customer Service Representative)

• Handled customer interactions with professionalism and empathy, addressing inquiries, complaints, and requests
efficiently.
• Maintained customer satisfaction by resolving issues promptly and accurately.
• Processed orders and concerns whil adhering to company policies and service standards.

January 2015 - October 2016
Shopee (Preferred Sellers)
(Product Lister / Copywriter)

• Listed and updated product information on e-commerce platforms, ensuring accuracy in descriptions, pricing, tags,
and categories.
• Conducted keyword research to enhance product visibility and searchability.
• Collaborated with marketing and inventory teams to ensure alignment with promotions and stock levels.
• Wrote engaging and persuasive copy for websites, advertisements, product pages, and marketing materials tailored to
target audiences.
• Maintained a consistent brand voice while meeting tight deadlines across multiple campaigns

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Lead Generation

Search the Internet for information on a wide variety of topics. Producing potential leads for your business.

SEO Specialist

Helps your website rank higher in search result,thus making it more visible to people who are looking for your products.

SEO Content Writer

We help improve your blogs or websites by writing engaging and creative content for your to attract more traffic.

Logo Design

Creates suitable and artistic logo for brand, labels and your business.

Testimonials

Author

Khiemark Abas - Concentrix CDO Engagement Manager

Quarter 4 Rockstars / Top Performers in Concentrix CDO

Author

Alan Shaffer

The project already started with a hitch. Having said that, the hitch didn't stop the agent who received the very first call from performing with precision and perfection. The agent referenced the KBA and handled the call beautifully.

Author

Heroine Lloyd Baracatan

Great Job! Keep them Coming.
Agent was praised by our client for a job well done.

Author

Ledgion Gaid and Marcus Raney

Ledgion Gaid
You're a great person to work with and I truly appreciate the time and effort you put into doing an excellent job.

Marcus Raney
Thank you for being a Concentrix Learning Champion! Our records show that in the last 12 months you completed at least one learning course in Concentrix University. This demonstrates your desire to grow your career and Build Your Best Tomorrow.

Your personal investment also allowed us, as an organization, to exceed our 5 million ESG Learning Hours Goal. Thank YOU, it is greatly appreciated.
Please continue to Dream BIG and continue investing in YOU and your team members.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cagayan de Oro,
Philippines


Copyright © Myprofile.ph