2019
More Info About Me
Hi, I'm Patricia. I have a Bachelor's Degree in Business Operations Management, specializing in Business Analytics. I have learned theories in project management, operations management, customer service, planning, supervision, and analysis of companies and business activities. I have a work experience in technical support, being a fraud analyst, content creator, and social media-customer care associate, which helped me enhance my skills in the industry. I am a hardworking, detail-oriented, and reliable person. I’m also proud of my ability to preserve and overcome any challenges as they come up. With this experience under my belt, I’m looking for a career opportunity to fully utilize my knowledge and skills while making a significant contribution to the success of the projects.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Content Creator
General VA
Customer Care
Technical Support
Certificates
My Experience and Education
2022
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2025
Tom Harris Cellular
(Social media & Customer Care Associate)
Responsible for brainstorming campaigns, creating social media posts, and analyzing and creating Facebook ads.
Engaging with customer queries through social media platforms related to Client products and services and transforming them into sales.
2022
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2024
Octo Pro Coatings
(Admin Virtual Assistant)
Responsible on doing general research tasks.
Led hiring processes, including candidate selection, interviews, and onboarding.
Oversaw operations, including scheduling, task delegation, and quality assurance for productivity.
Managed accounts receivable by following up on payments and issuing invoices promptly.
Developed content to enhance brand messaging and customer interaction.
Scheduled and published social media posts for a consistent online presence.
Managed social media accounts, promoting engagement and monitoring performance analytics.
2022
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2022
Abyssian Beauty
(Content Creator)
Responsible for creating and scheduling a monthly content calendar.
Responsible for creating graphics and captions for posting and editing short Instagram videos and reels.
Researching industry-related topics.
Promoting content on social media and also monitoring engagement.
2021
-
2022
HCL Technologies
(Senior Analyst)
Handled clinical accounts where multiple hospital professionals ask for technical assistance that involved hardware, and software issues.
2020
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2021
IBM Philippines
(Service Desk Analyst)
Handled users technical support cases through phone, live chat, and email submissions. Responsible in researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
2019
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2020
Majorel
(Fraud Analyst)
Responsible in determining existing fraud trends by analyzing accounts and transaction patterns. Observed customer transactions to identify fraudulent activity such as: account take over, friendly fraud, theft, and other similar risks.
My Services
General Virtual Assistant
Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts.
Social Media Platform Management
Managing different Social Media Platforms such as Facebook, Instagram, Twitter, Youtube, Tiktok, and the like.
Customer Service
Respond to customer inquiries and requests via telephone, email and chat in a timely manner.
Content Creation (Photo, Video, Graphics)
Photos, short videos, quotes, GIFs, and memes are all necessary pieces of the social media marketing puzzle.
Copywriting / Ad Caption
Marketing and sales approach for providing convincing content, with the purpose of increasing conversions and sales.
Testimonials
Cory S.
With the amount of open communication we have, any small issue or team chat that goes on, she lets me know. Anytime I want to change something or give feedback, she takes it and makes adjustments the right way. She also makes her own goals on top of the ones I have given her.
Josel M.
Patricia consistently goes above and beyond, offering creative solutions and ensuring every project is completed ahead of schedule. Her professionalism and positive attitude are unmatched. I couldn't ask for a better Virtual Assistant. I highly recommend her.