2020
Bachelor of Scientific in Tourism Management
EARIST
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Alorica Teleservices Inc.
(Customer Experience Agent)
*Responsibilities of a CEA include understanding customer needs, improving customer journeys, and ensuring consistent brand experiences.
*Provide assistance and respond to clients inquiries through phone and email.
*Help clients troubleshoot technical issues and provide product implementation help.
*A a Customer experience Agent also handles concerns, complaints, or other issues.
2020
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2020
High Peak Cruises
(Marketing Management Assistant and Passenger service assistant)
* Answer incoming calls/Emails and redirect them or keep messages.
* Answering questions and complaints of clients.
*Create and submit proposals
*Do Reservations, bookings, cancelation, refunds
*Keep updated and record files
*Assist clients upon boarding and departing the boat.
*Take up other duties as assigned (travel arrangements, bank payments, schedules etc.)
2019
-
2019
MacroAsia Airport Services Corporation
(Training Department Front Desk Representative (Intern))
* Greet clients and welcome clients
* Answering questions and complaints.
* Answer incoming calls/Emails and redirect them or keep messages.
*Receive letters, packages etc. and distribute them
*Preparing questionnaires and manuals for PSA"S (Passenger Service Assistant), CSA's (Cargo Service Agent) and RSA's (Ramp Service Agent) aspirants or expired training course of personnel under MacroAsia.
* Keep updated records and files
*Take up other duties as assigned (travel arrangements, bank payments, schedules etc.)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.