Hi there! I'm Noriela, but you can call me Yel. With 4 years of dedicated experience in customer-facing roles, I've honed exceptional communication and interpersonal skills, leaving a positive mark on both customers and colleagues.
One of my key strengths lies in identifying areas for improvement and providing constructive feedback, ensuring continuous success. By consistently elevating customer service standards, I aim to boost overall satisfaction.
As your virtual assistant, I bring a unique blend of talent and charm to the table. Let's collaborate to craft social media brilliance and elevate your executive game. I thrive in spotting even the smallest details and quickly mastering product knowledge. This, coupled with my passion for enhancing service quality, will undoubtedly contribute to an enhanced customer experience.
Let's team up and take your brand on an unforgettable journey. Consider me your virtual sidekick, ready to overcome any challenge and help your business flourish like never before. Here's to the exciting times ahead!
Polytechnic University of the Philippines
● Conducted comprehensive quality assessments of customer interactions, ensuring strict adherence to company standards and policies.
● Provided targeted and constructive feedback to agents, actively collaborating with team leads to implement improvement plans and address identified issues promptly.
● Produced detailed reports based on audits, offering insightful suggestions and recommendations for continuous improvement.
● Engaged in one-on-one interactions with customers through inbound calls and
proactively made outbound calls when required.
● Demonstrated effective collaboration within an email team dedicated to responding to emails throughout the day. Alternatively, multitasked by addressing emails while actively taking inbound calls to ensure efficient and comprehensive customer support.
● Responded to inquiries on Social Media platforms and managed Trust Pilot reviews.
● Addressed incoming calls, adeptly handling customer inquiries related to billing,
technical issues, and general service concerns.
● Investigated and resolved service issues by comprehensively understanding customer complaints, identifying root causes, and effectively communicating optimal solutions.
●Created consistent, meaningful content on social media platforms like Facebook and Instagram, including writing and editing social media posts, and improving customer engagement.
● Developed and improved the social media posting on the assigned brands on Instagram.
● Communicate with social media followers, including responding to queries in a timely manner.
Strategizing initiatives, optimizing outreach strategies, and crafting targeted campaigns to drive community growth.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Ms. Bringas possesses exceptional written and verbal communication skills. She is able to clearly articulate her thoughts and ideas, making complex concepts easily understandable for everyone. She consistently meets deadlines while maintaining an impressive level of accuracy and precision.
Yel is known for her exceptional attention to detail and deep understanding of our processes, making her the 'go-to' person on our team. Her willingness to collaborate and share knowledge has been instrumental in creating a beneficial learning environment for everyone.