2016
Bachelor of Banking and Finance
Polytechnic University of the Philippines
More Info About Me
Worked in BPO Industries with 5+ yrs. exposure to Domestic & International business culture. Possess natural flair for developing strategies to enhance clients’ relations, quality process, process management, audit compliance. Comfortable with working in highly diverse, deadline-driven environments with people from varied background.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
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2022
Manulife
(Senior Investment Compliance Analyst)
Provide compliance analysis and monitoring of real time trading activity and general support for areas including time-of-trade monitoring, maintain auditable records of compliance approvals and North American regulatory records within key stakeholders of Manulife. Mentored team members as well as maintaining quality, productivity, and behavioral aspects of the Team.
2015
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2016
TELUS International Philippines
(Network Field Support Tier II)
-Acts as the first level of escalation and resolution for High Speed/TTV technical support issues alongside with technicians on field in Canada.
-Provides assistance on backend provisioning, isolate, and determine root cause of the issue and advise possible fix on the problem. Document problem resolution, technical features, and fixes for copper internet with additional scope for multi-dwelling suites and Fiber Optic services.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.