Hi, I am Nilo! If you're into movies, anime, travel, and exploring new things, count me in! I am a problem solver, well-versed in various fields. Holding a degree in Hotel and Restaurant Management, my career had a jumpstart in the Hospitality industry, afterwards exploring the BPO industry in a Customer Support position, where I later ventured into Quality Assurance that has honed my attentiveness, rigorousness and keenness to details. Having acquired a combination of communication, customer service, quality assurance, organization skills during my endeavors, I am all set to bring these skillset to your table.
Let's get connected and resolve your bookkeeping needs!
My BSHRM degree has provided me with a strong foundation in managing people and organizational dynamics. I've learned essential business principles, strategic planning, and effective communication skills. This prepared me for roles where I can contribute to organizational growth and success.
Responsible for assisting in the setup, execution, and breakdown of various events hosted at our hotel. Will work closely with the banquet manager, event planners, and catering staff to ensure seamless coordination and delivery of exceptional guest experiences.
Responsible for delivering exceptional customer service through online chat interactions. Preparing engaging and interesting topics and respond to all incoming messages in a creative manner. Collaborate with team leads to ensure consistent and effective customer support. Ensure timely responses to incoming messages from external clients in accordance to guidelines. Meet and excel performance targets, including response time and chat volume goals in accordance to guideline.
Responsible for the overall assessment of the quality of performance of our chat support representatives who deal with our existing and potential customers. Monitors the chat responses of the agents and evaluate according to demeanor, technical accuracy, and compliance with the company’s policies, procedures, and key performance metrics. Assisting in creating, developing, and implementing the chat quality processes and procedures, as well as making recommendations for the enhancement of the training materials as needed to improve the overall chat experience of the customers.
Handling company's books from journalisation to financial statementa preparation. Maintaining accurate records, ensuring
Ensuring customers receive excellent service, resolving issues efficiently, and contributing to overall customer satisfa
Ensuring the quality of performance of the chat support representatives who deal with the existing and potential custome