Double Diploma in Business leadership & Management and Business Operations
College for Adult Learning
Versatile, reliable, and highly organized professional with a strong background in team leadership, administrative support, customer service, food service, manufacturing, and quality-driven environments. Recognized for excellent interpersonal communication, attention to detail, and a proactive approach to problem-solving. Skilled in maintaining accurate records, ensuring compliance and confidentiality, and quickly adapting to new systems. Committed to delivering high-quality outcomes, supporting team goals, and contributing to the success of a purpose-driven organization while continuing to grow professionally.
College for Adult Learning
Ensure high standards in food preparation and presentation, prioritizing patient nutritional needs, comfort, and satisfaction.
Oversee daily food service operations, delegate tasks, and provide guidance to team members to ensure smooth and efficient service.
Maintain clean and organized kitchen and dining areas, adhering to strict health and safety regulations.
Train and support new staff members, ensuring compliance with operational procedures and quality standards.
Prepare reports on daily operations and assist management with scheduling and rostering.
Conducted market research to identify potential clients and opportunities
Built and maintained relationships with clients by initiating communication through follow-up calls and emails.
Developed and implemented strategies to expand the customer base.
Managed data for new and prospective clients.
Prepared and analysed reports and dashboards
Provided excellent customer service by responding to phone inquiries, managing email correspondence, and addressing client needs promptly and professionally.
Assisted clients with product information, resolved concerns, and ensured a positive experience to maintain high levels of client satisfaction and loyalty.
Assisted with data entry, filing, and record-keeping, ensuring efficient information management.
Prepared documents, reports, and presentations using MS Office, supporting administrative functions.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Professional responsible for managing the schedules and communications of key executives in their company.