2012
BS major in ECE
University of the East
All-Round Expertise: Achievements Across a Spectrum of Skills
With experience spanning diverse fields and industries, I bring a comprehensive skill set and a relentless work ethic to every endeavor. From sales and project management to client relations and beyond, I have navigated various domains with a commitment to excellence.
My career journey reflects a dedication to continuous learning and growth, coupled with a passion for tackling new challenges head-on. Whether it's mastering complex projects or fostering meaningful client relationships, I approach each task with unwavering determination and a focus on delivering results.
Known for my hardworking nature and unwavering dedication, I consistently put forth my utmost effort, striving to exceed expectations and achieve success in all endeavors. My track record speaks to my ability to adapt, innovate, and thrive in dynamic environments, consistently delivering exceptional outcomes.
Driven by a desire to make a meaningful impact and leave a lasting legacy, I am committed to pushing boundaries, embracing new opportunities, and contributing positively to every project, team, and organization I encounter. With a steadfast commitment to excellence and a willingness to go the extra mile, I stand ready to take on any challenge and achieve remarkable results.
My Skills and Competencies
Appointment Setter
Sales Manager
Project Manager
Lead Generation
Virtual Assistant
Technical Support
Customer Service Representative
Email Marketing
Social Media Management
Amazon VA
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2014
-
2015
Teletech
(Customer Service Representative)
I worked as a Customer Service Representative for a banking and financial account based in the U.S. and my tasks are taking phone calls to assist them with everyday concerns with their checking and savings account.
2022
-
2024
MONOSUIT
(Sales and Project Manager)
Client Relationship Management:
*Act as the primary point of contact for clients, handling inquiries, concerns, and requests promptly and professionally.
*Cultivate and maintain strong, long-term relationships with clients, ensuring their satisfaction with our products and services.
*Identify opportunities to enhance client relationships and maximize revenue through upselling or cross-selling.
Sales Management:
*Develop and implement effective sales strategies to meet company objectives and revenue targets.
*Lead sales efforts by prospecting, qualifying leads, and closing deals.
*Stay abreast of market trends, competitor activities, and customer feedback to identify growth opportunities.
Project Management:
*Plan, coordinate, and oversee the execution of all projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.
*Define project scope, objectives, and deliverables in collaboration with clients and internal teams.
*Allocate resources, assign tasks, and manage project teams to achieve project goals.
Communication and Collaboration:
*Facilitate clear and effective communication between clients, sales team members, project teams, and other stakeholders.
*Conduct regular meetings with clients and project teams to provide updates, address issues, and ensure alignment on project objectives.
*Collaborate with cross-functional teams to develop cohesive strategies and initiatives.
Performance Tracking and Reporting:
*Monitor sales performance metrics, project progress, and key performance indicators (KPIs), providing regular reports and analysis.
*Identify areas for improvement and implement corrective actions to optimize sales processes and project workflows.
*Ensure compliance with company policies, procedures, and regulatory requirements.
2017
-
2019
Teleperformance
(Technical Support Specialist)
I was a Technical Support Specialist for AT&T Uverse. It's a triple play account that involves resolving technical issues with their phone services, TV services and internet services. I also set up technician appointments for concerns that are not fixable over the phone.
2019
-
2020
Afni
(Customer Service Representative)
I was a Customer Service Representative for Verizon wireless handling prepaid account. We help customers with top up, porting, checking/upgrading services and basic troubleshooting.
2020
-
2021
Acquire BPO
(Customer Service Team Lead)
I was a supervisor for a financial account called Tempoe. I was supervising 15 to 25 agents. I am incharge of doing coaching sessions, evaluating KPIs, doing audit/ quality assurance and making sure that all my agents pass their daily, weekly and monthly target.
2021
-
2022
TBPO
(Team Leader)
I worked for a Collectibles and Goods company as a Team Leader handling multiple agents and was in charge of supervisory tasks. I send reports, conduct meetings and do coaching sessions.
2022
-
2022
Jobget
(Lead Generation / Appointment Setter)
I worked as an Appointment setter/ Lead Generation Specialist for an online hiring platform company. I am in charge of calling establishments that are currently hiring so that they can use our own platform for it.
2022
-
2022
Florida Solar Power
(Appointment Setter)
I worked as an appointment setter for a Solar Power Company. I am taking phone calls to generate appointments for solar power installation and contracts.
2022
-
2022
Jorge Sanchez Real Estate Firm
(Appointment Setter)
I worked as an appointment setter for a Real Estate company. I am in charge of calling Landlord Cashbuyers and motivated sellers to generate sales for them.
2022
-
2022
Douglas Duncan LLC
(Virtual Assistant)
I worked as a Virtual Assistant for a Real Estate Company. I am in charge of creating contracts, Generating Leads and uploading them on a dialer. I am also in charge of Creating Excel and Word files needed for reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Virtual Assistant
Will likely be tasked with product, supplier, discount, and competitor research.
Virtual Assistant / Admin Assistant
Answer phone calls and respond to emails. Schedule meetings with clients. Manage travel plans for employees. Issue invoi
Appointment Setter
Calling prospective clients using a list of phone numbers provided to you. Accepting calls from prospective clients as t
Customer Service / Technical Support
Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and reso