2011
Bachelor of Science in Business Administration, Major in Marketing Management
Filamer Christian University
More Info About Me
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Wordpress
Customer Service
Certificates
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My Experience and Education
2022
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2022
KC Powerclean, California
(Customer Service Support)
-Responded to an average of 10 inquiries per day and Increased customer base by 10% by responding quickly to Live -Chat (Hubspot), Yelp, Thumbtack, Google My Business and Facebook Inquiries.
-Preserve up-to-date knowledge about our services to effectively assist leads by providing accurate details to their various service-related concerns. Send links of our sample projects for their reference.
-Developed a strong, proactive, customer-focused relationship to help drive demand.
-Created client profile and job request in Jobber and company cam to record relevant details of project to be passed -on to our Territorial Managers.
-Supported managers and colleagues by performing other administrative duties as assigned.
2019
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2022
OUTLETS 2020, New Jersey
(Amazon Virtual Assistant)
-Create product listings and updating of titles, descriptions, SKU and prices.
-Amazon Marketing (SEO and Pay per click ads).
-Inventory Management in Restock Pro.
-Keyword Research using Helium 10.
-Product Photo Editing/ Graphic Designing in Snappa ensuring to meet AMZ standards.
-Store Management by Order Processing, Resolving process related pain points, Data Analysis and Optimization.
December 14, 2014
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July 30, 2022
Wilhelmsen- Smithbell Manning Inc.
(Crew Claims Officer)
-Liaise with P&I agents abroad and local regarding crew repatriations, claims, insurance, medical updates, disability compensation, death benefits
-CRM Management in Compas
-Calendar Management for legal cases
-Email communications in Outlook
-Contract processing
-Negotiate on amicable settlements to avoid filing of legal cases
-Process, check and pay sick wages and medical reimbursements
-Monitoring and updating of medical cases in spreadsheet
-Assist and provide documentary requirements for death cases
-Customer service via email, phone and social media
-Payment processing to vendors
-Compile, scan and finalize the expenses incurred in each medical case
-Assess if the crew is entitlement to their claims
-Inbox Management
-Calendar Management
-Booking Travel
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Amy F.
"Maricris was always willing to help in any department that needed her. She was very communicative and took on projects when asked. She was always warm and friendly to her co-workers as well as customers that we serve. She excelled at documentation and our web chat with customers. We highly recommend Maricris"
Christine V.
"I worked with Mari on a couple of projects. She does great work data mining and her presentation of results is immaculate. She pays attention to detail and her English is very good"