Hey I am Imee

Genpact Philippines
(Process associates)

A dedicated customer service representative and Collections Specialist who provides exceptional customer service through active listening and Problem solving.

My responsibility as a collections specialist and customer service representative was maintaining positive attitude, ensuring a friendly and empathetic demeanor while interacting with customers to create a positive customer service experience.

Responding to customer's Inquiries, addressing customer's concerns and issues through various communication channels such as phone calls and emails.

Resolving customer's complaints, issues or disputes by investigating and finding appropriate solutions. keeping accurate records of customer interactions and transactions for reference and reporting purposes.

As a Collections specialist, my primary role is to contact individuals or Business with overdue payments and work to recover the outstanding debts . I also negotiates payment plans, settlements or extensions with the debtors to facilitates debt repayments and help their accounts in good standing

Maintaining accurate records of all transactions related to debt collections practices and preparing reports on collection efforts and outcomes.