2009
Associate in Computer Science
Datamex Institute of computer technology
More Info About Me
Hi! I'm Fatima, but I am prefer to be called Faith.
Mom of a baby boy and a fur mom as well.
I'm also technologically inclined.
I can say that I'm a kind of weird person because sometimes I like challenges and then I like to chill at the same time.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2017
-
2023
ATOS
(Service Helpdesk)
OTP3 Senior
Provide overall support for Mcdonalds US.
Handle Backoffice and Point of sale server configuration.
Provide support for store devices such as register,printer,Digital menu board,KVM switch and many more.
Handle login issues such as password reset, domain issue and EID configuration via remote tool.
2012
-
2017
Teleperformance
(Technical Support Representative)
EPSON
Worked as level 2 technician in Epson.
Handled complex issues,tier 1 transferred calls and customer inquiries.
AT&T MOBILITY
Worked as Chat Support Representative. Handled customer plan inquiries, payments and bill disputes. REACHOUT WIRELESS Provide assistance to customer for plan inquiries, enrollment and purchases
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.