I am Maria Clarisse Andres, a specialist in Email Marketing, Data Entry, Social Media Marketing, and Recruitment process. I am a well-versed administrative assistant and reliable trainer with excellent analytical skills and great communication skills. In addition, I act as a Subject Matter Expert for day-to-day questions from within the assigned group on processes and work direction using different communication channels like Microsoft Suite (MS Outlook and MS teams). With three years of experience in information, data security/entry, and creating processes and plans, I can assure you that I worked professionally with a strong work ethic and a business mind on helping your company or business grow proficiently and effectively.
Additionally, I have experienced working on general scheduling and conducting interviews, and meetings, and communicating with clients as a Senior Interviewing Specialist. I've worked with a variety of positions within the company, delivering quality work on schedule and seeing to it that each task is taken care of. I've demonstrated my worth as a resource for our business as I continue doing above and beyond without sacrificing the quality of work given. To highlight a few works, I also do presentations every huddle and every training, doing minutes of the Meeting, Process plans, training videos, and documents while assisting and addressing escalations at hand. Although I am new in this field, with a wide range of experiences and strong wit, I am confident that I can help your company or business achieve your goals.
University of Santo Tomas
• Develop training plans and train new team members in collaboration with the Delivery Lead.
• Provide daily coaching and direction to the team they support, including leading team huddles to ensure information is shared appropriately.
• Train new employees
• Act as an SME for day-to-day questions from within the assigned pod/group on processes and work direction.
• Monitor team member calls and review mobile and email campaigns for quality and compliance with established procedures.
• Audit and monitor workload, processes, and procedures for compliance, providing feedback and recommendations for enhancements to leadership.
• Manage daily productivity reporting, daily verification of data for the assigned pod/group.
• Act as the first line of escalation to ensure appropriate levels of leadership are involved.
• Ability to effectively influence internal and external client management and quickly build robust relationships based on trust and confidence
• Participates meetings with leadership and taking ownership in providing updates for the line of businesses
• Assist with the recruitment and interview process
• Schedule phone, video, and in-person interviews for Recruiters and Hiring Managers.
• Provide other administrative support to recruiters as needed
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements.
• Update candidate statuses in the appropriate recruitment systems (ATS, CRM etc.)
• Evaluates and score candidates against vacancy
• Provide training for new hires and with CS’s
• Pulling up daily reports
• HMIV Scheduled, Reschedule, and Reminders
• OB Calls
• Actively attending Hiring Events
• POCs for multiple requisitions.
• Responsible for doing PS Audit.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
