2006
Bachelor of Science in Tourism
Institute of Creative Computer and Technology
More Info About Me
I am an Experienced Hotel Reservation Specialist with a deep passion for my work. Having dedicated many years to the reservation field, honing my abilities to deliver outstanding customer service and guarantee smooth booking processes for guests. I am skilled at booking reservations, paying close attention to details, and providing individualized service.
Beyond the hotel industry, I am excited to leverage my expertise as a Professional Virtual Assistant or as an Appointment Setter. With my strong communication, organizational, and problem-solving skills, I am confident in adapting my reservation proficiency to excel in these roles. My customer-oriented approach, coupled with my ability to handle diverse tasks and prioritize effectively, positions me as a valuable asset in providing administrative support and managing appointments.
I'm motivated by a desire to help guests / clients and make good experiences for them, I am eager to apply my extensive reservation background and expand my capabilities in new professional endeavors.
My Skills and Competencies
Inbound / Outbound calls
Email Support
Data Entry
Live Chat Support
Customer Service
Photo Editing
Microsoft and Google apps
Certificates
My Experience and Education
2021
-
2023
Radisson Hotels Group Americas
(Hotel Reservation Specialist)
• Handle reservation inquiries via calls
• Provide accurate information to guests
• Promptly process reservations
• Collaborate with other departments
• Ensure a seamless guest experience
• Optimize room availability
2016
-
2021
Hilton Hotels & Resorts
(Hotel Reservation Specialist)
• Provide exceptional assistance to guests
• Address needs related to membership accounts
• Handle reservation concerns
• Resolve stay complaints
• Process compensation or refund requests
• Attentively address guest inquiries
• Promptly resolve issues
• Offer suitable solutions
• Focus on customer satisfaction
• Exceed guest expectations
• Foster positive relationships with guests
2013
-
2014
Robinsons land Corporation - Real Estate
(Project Presenter - Appointment Setter)
• In-depth project knowledge
• Present specifications, amenities
• Represent Robinsons Land
• Customize for clients
• Exceptional service
• Schedule showcases
• Accurate records
2010
-
2012
International Language Center
(Korean Teaching)
• Teach English: focus on speaking, listening, and reading
• Plan tailored lessons; create interactive activities
• Assess progress, provide feedback
• Stay updated, collaborate, grow professionally
2007
-
2009
9ming Goal - Ifafa Tech. Inc.
(Live Casino Host dealer)
• Create enjoyable gaming experiences, ensure integrity.
• Interact professionally, assist players.
• Resolve issues, maintain customer satisfaction.
• Adhere to fair play, collaborate for efficient operations.
My Services
Hotel Booking Assistance
Help guest identify and reserve appropriate accommodations based on their choices, budget and travel needs.
Appointment Scheduling
Manage calendars and schedules for your clients, coordinating with prospects or existing customers.
Follow-Up Calls
Conduct follow-up calls with prospects who have shown initial interest but have not yet committed to an appointment.
CRM Management
Utilize customer relationship management (CRM) software to track and document interactions with prospects.
Email Outreach
Appointment confirmations, or appointment reminders.
Customer Support
Provide prompt and efficient support to guest through various channels, such as phone, email, live chat or social media.
Testimonials
Guest at Radisson Hotels Group of Americas
Jessica was very helpful, got exactly what I wanted and was able to find a promotion or discounted rate. Very happy with the customer service.
Guest at Radisson Hotels Group of Americas
Jessica did an outstanding job, was very creative and saved me a lot of money. She should be applauded!
Guest at Radisson Hotels Group of Americas
I just want to let you know that Jessica was absolutely wonderful. She was very patient very professional she took care all of my questions and I just can't say enough about her she needs a raise and probably a nap after my call.
Anyway I just wanted to let you know what a great job Jessica's doing representing Radisson to you all.
Guest at Radisson Hotels Group of Americas
Yes, I had made 2 phone calls to the Country Inn and Suites this afternoon and both of the young ladies that I spoke to were extremely pleasant and helpful and it was very enjoyable phone call. Kudos to them! Thank you and have a wonderful day!
Guest at Radisson Hotels Group of Americas
I talked to the young lady called Jessica who was very very professional and I'm very satisfied how she addressed all my needs. So, actually there should be a lot of praise for the excellent works she do.
Guest at Radisson Hotels Group of Americas
Just wanted to say that Jessica, the person that help me today was extremely helpful, repeated all the information back to me, very pleasant. She seems to be a great great person. Thank you.
Guest at Radisson Hotels Group of Americas
I just want to let someone know that our sales representative was very helpful. I hope that out check-in next weekend goes smoothly as our reservation did over the phone. Thank you very much.
Guest at Radisson Hotels Group of Americas
Jessica was very nice. I appreciate her great help, she's very informative and I thanked her for her service. Have a good day!
Guest at Radisson Hotels Group of Americas
The representative that assisted me with confirming my reservation today, her name is Jessica. She was very friendly, professional and she was efficient. I'm very very happy that she assisted me because earlier I have contacted your 8555161090 number and I believe I spoke with a representative name Jen possible, who was extremely rude to me, she was not very clear and she also ended up hanging up on me when I asked to speak to a supervisor. So when I did a callback and spoke to Jessica, it was a completely different experience. It did change my mind about how I felt about this reservation. Kudos to the person who made my reservation today and the person that I spoke with before her, she definitely needed a retraining. She was awful, she was rude and she was not a good representative of your company.
Guest at Radisson Hotels Group of Americas
Jessica is the assistance to my calling and she answered with patience and with professionalism. So, I am proud of Radisson to have an employee like Jessica. I appreciate her help and resolve some of my questions I have. Thank you!
Guest at Radisson Hotels Group of Americas
I would have press 10 but I was afraid that 1 or the zero will get recorded and misinterpret my response. The agent was very good. Thank you!