2006
Bachelor of Science in Business Administration Major in Management
Guagua National College
Content Writer | Social Media Manager | SEO On-page
I possess a strong passion and professional expertise in assisting businesses, regardless of their size, to thrive on various social media platforms and truly embody their brand identity. Having completed comprehensive training in Social Media Management, I am well-equipped to facilitate meaningful connections between your business and both existing and prospective customers. I am adept at presenting your brand in a polished yet engaging manner across diverse social media platforms. My skills extend to generating leads and effectively converting them into valuable sales opportunities. I am committed to making the most of all the resources at your disposal to achieve outstanding results.
My Skills and Competencies
Youtube SEO
Social Media Management
On-page SEO
Facebook Ads Management
Content Creation
Social Media Plan and Strategies (Organic)
Copywriting (Captions & Hashtags)
Amazon Product Researcher
Search Engine Optimization
Google my business
Certificates
My Experience and Education
September 2021
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May 2022
The Hasan Farooqui - Real Estate
(Social Media Manager)
* Managing client's social media accounts (Facebook Business Page, Instagram Business Page, LinkedIn, and Twitter)
* Create graphics or content for social media posting
* Basic Video Editing
* Captions and hashtags research
* Scheduling posts
* Social Media engagement
2018
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2021
The SM Store
(Customer Service Manager)
*Responsible for supervising and managing the customer service team.
*Training of staff members to provide the highest standard of customer service and ensuring that all policies are followed.
*Conduct COTC training for the newly hired Customer Service Assistants.
*Assisting and monitoring Customer Service Supervisor performance.
*Interact with customers daily, responding to their questions and guiding them to the appropriate service.
*Responsible for the proper display of reusable bags and PWP items, monitoring, and inventory.
* Reporting to the Assistant Branch Manager for department concerns and updates.
* Weekly reporting to the ASVP of Customer Service, providing updates, and sending weekly reports.
* Ordering supplies for gift wrapping and other department areas.
* Monitoring the budget given by the operations and ensuring it will not exceed the set budget.
2012
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2017
Apparel LLC. - UAE
(Store Manager)
* Assisting the Store Manager in the day-to-day store operations.
* Managing store petty cash expenses and reports.
* Implementing and following store visual merchandising guidelines.
* Provide excellent customer service at all times.
* Assist the customer with the products that they are looking for.
* Persuading the customer to buy a product.
* Suggesting add-on to customer to increase the sale.
* Explaining the product features and benefits to customers.
* Identifying customers' needs and directing them to the appropriate product.
* Operating the cash register.
* Balancing the money in the till.
* Processing various payment types like visas, credit card payments, vouchers, gift cards & cash transactions.
* Sending opening and closing reports to upper management.
* Receiving deliveries and arranging the stockroom.
* Maintaining a neat and tidy store.
* Putting prices for the new collections and arranging the displays.
* Re-organizing the products
* Setting up promotional materials and displays.
2008
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2012
Jollibee Foods Corporation
(Assistant Restaurant Manager II)
* Act as an Officer-in-Charge in the absence of the Restaurant Manager.
* Responsible in day to day store operation.
* Responsible for the achievement of store targets in Sales, Profit, and FCS (Food, Service, and Cleanliness).
* Responsible for providing 100% customer satisfaction.
* Handled and coached Shift Managers.
* Conceptualized, implemented, and monitored progress or results of Local Store Marketing Promos.
* Responsible for submitting daily, weekly and monthly reports to Restaurant Managers.
* Responsible for assuring all service crews are properly trained and strictly follow SOPs.
* Responsible for the implementation of proper grooming of all service crew.
* Taking and assembling customers’ orders if needed.
* Assisting and answering customers’ inquiries.
* Handling customer complaints.
My Services
Search Engine Optimization - On Page
* Copywriting * URL Structure * Geotagging * Headline Tagging * Internal Linking * Title Tags and Meta Tags
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Facebook Ads Management
I will be responsible for the day-to-day management of Facebook Ads campaigns.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Amazon Product Research
* Source the most profitable and best-selling products to sell on Amazon * Source products or items according to the cl
Testimonials
Alona Almario
It was nice working with Melissa. Thanks for setting up our business Facebook page, and creating our logo. Easy to deal with and very professional. 👍👍👍