Hey I am Lester

A BIT ABOUT ME

💬 Customer Service: Providing exceptional customer support through various channels, addressing inquiries, resolving issues, and ensuring customer satisfaction while building long-term relationships.

📈 Lead Generation: Implementing strategic approaches to attract and convert leads, employing targeted campaigns, and leveraging data-driven insights to maximize your customer acquisition efforts.

📧 Email marketing: Creating eye-catching email campaigns, keeping track of subscribers, and evaluating data to improve interaction and efficiently increase conversions.

📊 Data entry: Performing data entry jobs quickly and accurately, carefully structuring data to maximize workflow efficiency and expedite operations.

🖥️ Web development: Creating aesthetically pleasing and easily navigable websites customized to your requirements while using the newest design and technology trends to guarantee peak performance and user engagement.

🗂️ Virtual Assistant: Offering administrative support, including managing emails, scheduling meetings, conducting research, and providing general assistance to executives and teams to optimize productivity and efficiency.


Web Applications and Software Tools experience:

SALESFORCE | JUSTCALL | ZENDESK | HUBSTAFF | RINGCENTRAL
ZOHO | SLACK |LIVECHAT | FIVE9
SMARTLEAD | PITCHBOOK
GODADDY | SPACESHIP | SQUARESPACE | GOOGLE DOMAINS
JIRA | VERINT | AVAYA | DIALPAD
GMAIL / OUTLOOK | GOOGLE WORKSPACE TOOLS
FACEBOOK, INSTAGRAM,
TWITTER, LINKEDIN, REDDIT

Lester Cacanindin Bernales
Mandaluyong City, Philippines
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Technical Support Rep
Sales Support

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2018
BSED - Major in English

A Bachelor of Secondary Education (BSED) major in English is a degree program that prepares students to become effective English teachers at the secondary level. The program focuses on developing students' skills in English language teaching, literature, linguistics, and communication. It equips graduates with both theoretical knowledge and practical teaching strategies to foster language proficiency and critical thinking in students, while also covering classroom management, curriculum design, and educational psychology.

June 08, 2019 - October 30, 2024
OnlineJobPH
(Virtual Assistant Sales)

Generating leads and cold calling to introduce products and create a sales pipeline. Updating CRM with call notes, follow-up reminders, and tracking customer interactions. Conducting sales pitches, addressing objections, and closing deals. Processing orders and ensuring accurate data entry. Analyzing market trends and competitors to refine sales strategies. Engaging existing clients for upselling and retention. Generating sales reports to assess performance. Managing email outreach and follow-up campaigns to boost engagement. Providing product knowledge and support to customers. Working toward meeting sales targets and achieving performance incentives.

March 4, 2019 - July 09, 2021
Teleperformance
(Customer Service Representative | Technical Support | Sales)

I adhered to communication policies and effectively resolved customer issues via phone and email. My responsibilities included maintaining client records, processing accounts, and filing paperwork. By fostering open dialogue, I built long-term relationships with customers and consistently assessed their needs to ensure satisfaction. I accurately opened and maintained accounts, offering timely solutions and follow-ups. Additionally, I gathered and analyzed customer data to prepare detailed reports, ensuring accuracy and validity using the appropriate tools and methods.

August 31, 2021 - February 18, 2022
Accenture
(Customer Service Representative)

In my role, I managed consumer accounts, addressing concerns with timely solutions and follow-ups. I gathered and analyzed customer data to create detailed reports, providing accurate information while adhering to communication protocols. I handled issues via phone and email, tracked interactions, processed accounts, and maintained proper documentation. By fostering open communication, I built long-term customer relationships and consistently assessed customer needs to ensure satisfaction.

July 11, 2022 - April 26, 2023
GC Services International, LLC
(Unit Manager)

As a Unit Manager, I oversaw daily operations, ensuring team goals were met. I provided leadership, training, and support, while monitoring progress and implementing performance improvements. I managed resource allocation, schedules, and staffing, and ensured compliance with company policies. I analyzed performance metrics, prepared reports, and communicated insights to senior management. Additionally, I maintained a positive work environment, resolved conflicts, and addressed client concerns to ensure customer satisfaction.

October 02, 2023 - July 15, 2024
Telus International
(Technical Support Tier III)

As a Technical Support Tier III specialist for Google Workspace, I provided advanced troubleshooting for issues related to Gmail, Google Drive, Google Meet, and Google Docs. I resolved escalated cases involving account management, permissions, security settings, and third-party integrations. My role required deep knowledge of Google Workspace APIs, security protocols, and user management. I used system logs and admin tools to address issues like data loss, sync failures, and email delivery. I collaborated with Google’s teams to fix bugs and improve functionality, mentored lower-tier teams, and documented solutions while ensuring customer needs were met within SLAs.

My Services

Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Email Marketing

creating and managing email campaigns to connect with a target audience, build engagement, and drive business goals.

TECHNICAL SUPPORT REP

Technical Support Representatives troubleshoot issues, provide solutions, and ensure customer satisfaction with services

CUSTOMER SERVICE

Customer service is vital for building relationships, resolving issues, and ensuring customer satisfaction and loyalty.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Mandaluyong City,
Philippines


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