2018
BSED - Major in English
North East Luzon Adventist College
More Info About Me
I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness.
My Skills and Competencies
Social Media Manager
Customer Service Representative
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2021
Teleperformance
(Customer Service Representative)
- Comply with all communication processes, policies, and guidelines.
- Call and email customers to resolve problems.
- Maintain client records, process accounts, and file papers.
- Through open and participatory dialogue, develop long-term trusting partnerships.
- To achieve customer satisfaction, identify and assess consumers' demands.
-By recording account information, open and maintain customer accounts.
- Handle concerns, offer acceptable answers and alternatives within a reasonable timeframe, and follow up to ensure that they are resolved.
- Gathering and analyzing customer data to prepare product or service reports.
- Using the appropriate tools/methods, provide accurate, valid, and full data.
2021
-
2022
Accenture
(Customer Service Representative)
-Use account information to open and maintain consumer accounts.
- Handle concerns, offer acceptable answers and alternatives within a reasonable time frame, and follow up to ensure that they are resolved.
- Gather and analyze customer information to prepare product or service reports.
- Using the appropriate tools/methods, provide accurate, valid, and comprehensive information.
- Adhere to communication protocols, policies, and guidelines.
- Deal with consumer issues over the phone and via email.
- Keep track of customer interactions, account processing, and document filing.
- Establish long-term trusting connections through open and interactive conversation.
- To achieve customer satisfaction, identify and assess consumer demands.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry
manage a large amount of information that is often sensitive or confidential.
Copy Writer
writing prose for the purpose of advertising to promote and sell goods and services.