2014
Bachelor of Science in business administration
Rizal Technological University
About me
Hi, I’m Krissa Martinez, but you can call me Cha Martinez. I currently reside in Cavite, a province in the Philippines. I got married a year ago and am currently enjoying married life with my husband.
Before becoming a Virtual Assistant, I spent over six years in the hospitality industry, working in 5-star hotels in Manila as part of the front office team, and later being promoted to Duty Manager, a role I held for two years. These years gave me hands-on experience in customer service, team leadership, multitasking, and problem-solving in a fast-paced environment.
After getting married, I decided to shift my career toward remote work to have more flexibility and balance in life. I enrolled in Virtual Assistant training, and not long after, I was hired as a Social Media Manager for a newly established business based in Manila. The business owner, who is based in Florida, needed someone who could support her in growing her brand, managing content, and helping attract more clients online.
My background in customer service has been instrumental in my success as both a Social Media Manager and a Virtual Assistant. I’ve developed strong communication skills, empathy, and the ability to stay organized under pressure—skills that help me engage effectively with clients, handle various tasks, and deliver results. Whether it’s creating social media strategies, responding to inquiries, or supporting business operations, I bring a customer-first mindset and a commitment to excellence in everything I do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Relation Service
Video Editing
Certificates
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My Experience and Education
December 2024
-
2025
Cafe Kartel
(Social Media Manager)
Content Creation, create engagement with organic sources, Design graphics using Canva or other tools, Edit Video, Create engaging text, image, and video content for various platforms, Interact with followers to build community and customer loyalty, Address customer inquiries or concerns professionally
2023
-
2024
Admiral Hotel Manila MGallery
(Duty Manager)
- Managed day-to-day operations of the team, including performance reviews, team
meetings, coaching sessions, and recruitment activities.
- Able to effectively resolve queries and find appropriate resolution specially with guest
complains and concerns
- Train the entire team on a daily basis
- Oversee the entire operation including all outlets and department during work hours
2022
-
2022
Admiral Hotel Manila MGallery
(Front Office Supervisor)
2022
-
2022
Kumu
(Sales Account Manager – VIP Partnership)
- Data encoding of all patrons and sales per day.
- Utilized and identify rigorous analytics processes to identify market trends and
opportunities for growth.
My Services
Video Editor
I take raw clips and turn them into fun, engaging, and scroll-stopping content—especially for social media. I work on ev
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.