2018
AB Communication
Gov. Alfonso D. Tan College
More Info About Me
Hello!
I am Karel Gilvero, a dedicated Content/Article Writer and expert in email management. With a strong work ethic and a passion for what I do, I continuously strive to deliver high-quality content that exceeds expectations.
As a versatile individual, I am skilled at adapting to new environments and can tackle challenges with ease. My positive and happy-go-lucky personality allows me to approach tasks with enthusiasm, ensuring a productive and enjoyable working environment.
One of my greatest strengths is my willingness to learn and grow. I embrace opportunities to expand my knowledge and stay up-to-date with the latest trends in the industry. This drive for continuous improvement allows me to consistently deliver outstanding results.
Furthermore, I find great joy in helping others. I am always willing to lend a hand and contribute to the success of my team. By creating a supportive and collaborative atmosphere, I believe we can achieve great things together.
In conclusion, I am a hardworking, passionate, and adaptable Content/Article Writer with a valuable skillset in email management. If you are seeking a dedicated professional who is eager to learn and happy to assist whenever needed, I am here to exceed your expectations.
My Skills and Competencies
Content Creator
Email Management
Certificates
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My Experience and Education
2018
-
2023
WIPRO BPO Philippines
(Customer Service Associate)
Prioritize and categorize: Divide customer calls and emails into urgent and non-urgent categories. Prioritize urgent requests to ensure prompt action.
Set up separate channels: Have dedicated phone lines and email addresses for customer inquiries and service engineer communication. This helps in better organization and timely responses.
Active listening: When handling customer calls, actively listen to their concerns or requests. Show empathy, ask relevant questions, and assure them that you will address their issues promptly.
Provide timely responses: Respond to customer calls and emails as soon as possible. Even if a solution is not readily available, acknowledging their concern and setting proper expectations can alleviate their anxiety.
Use standardized templates: Develop templates for common customer inquiries or service engineer communication to save time and maintain consistency in responses.
Utilize technology tools: Take advantage of software tools or customer relationship management systems that help manage customer inquiries, ticket tracking, and communication with service engineers. These can streamline the process and improve efficiency.
My Services
Content/Article Writer
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.