2013
Bachelor of Science in Information Technology
Batangas State University
More Info About Me
CSR/TSR for more than 7 years with various business background such as Financial, Medical Equipment, Insurance Back Office, Telecommunications. I am a single mom of a 1 year old little ball of energy. Currently working as a TSR (non-voice) for a medical equipment based in US. I am also hired by a client in Upwork. Currently a VA and expanding my skills. I want to make sure that I will be helpful and know how to negotiate my rate and be valuable for him.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2022
Dexcom Philippines Inc.
(Technical Support Representative)
• Serve as first point-of-contact for patients and medical professionals on all technical and service levels. Help with patient support issues either by performing step by step walk-thru or provide patient education. Coordinate with Quality Assurance to ensure customer satisfaction.
• Take calls on patient inquiries and complaints. Respond to patient phone calls and emails with troubleshooting tips and specific instructions. Review and discuss data with patients. May require some training of patients over the phone on basic sensor application, transmitter pairing and display device setup.
• Perform basic troubleshooting with Dexcom Apps (sharer and follower) which includes but not limited to registration, installation/setup etc.
• Regularly checks company issued communications via email and implements it immediately if needed.
• Categorizes the allegation or inquiry based on the specific code in our knowledge base and documents the service request. Responsible for overseeing the resolution either by performing troubleshooting, replacement and/or escalating the call accordingly.
• Participate in new product training as required when new products are launched.
• Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
• This position assumes and performs other duties as assigned.
2018
-
2019
HCL
(Senior Customer Service Representative)
2016
-
2018
HGS
(Customer Service Professional)
• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.