2016
BSBA
Our Lady of the Pillar College-Cauayan Isabela
VIRTUAL ASSISTANT
My journey as a 28 years old single mom has been a roller coaster of learning and growth. I ventured into numerous businesses, encountering setbacks that ultimately provided me with invaluable insights.
My Skills and Competencies
Graphic Designer
Email Management
Calendar Management
Data Entry
Customer Support
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
Hamed Energy
(Personal Virtual Assistant)
Email and Calendar Management
Communication via Slack
Managing task using Trello
Researching Travel information and book flights
Create letter of authorities for customers and then submitting it to suppliers
2019
-
2022
McDonalds (Kuwait)
(Guest Experience Leader)
Creating a welcoming and enjoyable environment for all the customers.
Helping customers use the self-service kiosks.
Encouraging and supporting other crew members to participate in creating positive guest experience.
Engaging with customers to understand their needs and preferences, providing friendly and helpful service.
Addressing customer concerns and working to resolve issues in a timely and effective manner.
May also involved in coordinating with marketing or upper management on outreach projects.
2018
-
2019
Alpha Insurance and Bail Bond Company
(Accounting Officer)
Building and maintaining strong relationships with clients, understanding their insurance needs and providing excellent customer service.
Handling policy inquiries, processing renewals, endorsement and ensuring timely updates to policy documents.
Escalate complex issues to higher management and ensure timely resolution of client concerns.
2016
-
2018
Cauayan Medical Specialist Hospital
(Health Management Officer)
Assisting members with enrollment, policy understanding, and navigating the insurance process.
Receiving and screening membership applications and claims.
Checking the completeness and accuracy of documentation.
Validating member eligibility and provider credentials.
Ensuring adherence to contractual obligations with HMOs and insurers.
Investigating and resolving claim disputes.
Developing and implementing training programs for staff.
Providing technical assistance to members and providers.
Monitoring and reporting on key performance indicators related to claims and member services.