2014
BS Travel & Tourism Management
Lyceum of the Philippines University
Senior Quality Assurance Analyst focusing on Data Entry
Hello! I'm Joy, delighted to meet you. I'm 30 years old and currently based in Valenzuela, Philippines. My educational background includes graduating with a degree in International Travel and Tourism Management from Lyceum of the Philippines University.
In terms of my professional journey, I've gained diverse experience across several roles. I started my career as a Travel Consultant, assisting clients with their travel plans and ensuring memorable experiences. Transitioning into customer service, I've worked as both a Customer Service Representative and a Technical Support Representative, where I honed my communication and problem-solving skills.
My career then led me into the realm of quality assurance, where I served as a Senior Quality Assurance Analyst. This role allowed me to combine my attention to detail with a focus on ensuring high standards in service delivery.
I believe in continuous learning and growth, both personally and professionally, and I'm always eager to contribute positively to any team or project I'm involved in.
Skills:
- Data Entry
- Microsoft excel (using basic formulas like PIVOT, VLOOKUP, etc.)
- Microsoft Word
- Microsoft Powerpoint
- Communication skills- Provide customer service through different platforms like phone, email and chat.
- Email management
- Dispatching/scheduling management
- Taking order and e-commerce
- Attention to detail
- Time management
- Adaptability
That's a bit about me! I'm excited to connect and learn more about you too. To know more, pIease check my portfolio.
My Skills and Competencies
Canva
Lead Generation
Microsoft Powerpoint
Microsoft Word
Data Entry
Microsoft Excel
Email Support
Chat Support
Phone Support
Dispatch
Certificates
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My Experience and Education
2024
-
2025
Locksmith Service
(Virtual Assistant/Dispatch)
- Phone, chat and email support
- Email management
- Data entry
- Schedule management
- Other administrative tasks
2022
-
2023
Freelance
(Virtual Assistant)
- Data Scrubbing
- Data Entry
- Analyzing data and creating insights/report
- Attending meetings and creating minutes of the meeting
- Creating minutes of the meeting
- Email Management
- Create PowerPoint presentation
06/2022
-
11/2022
Agents Only
(Virtual Assistant)
- Food Order Taking
- Data Entry
2021
-
2022
Teleperformance
(Quality Assurance Analyst)
- Auditing/Monitoring chats and emails of the agents
- Creating week on week & month on month performance report
- Attend and facilitate internal and external calibration/quality alignment
- Create minutes of the meeting
- ZTP investigation and creating insights to be sent directly to the client
2018
-
2021
Teleperformance
(Customer Service Representative & Technical Support Representative)
- Providing Customer service through phone, chat and email
- Conducting step by step troubleshooting steps with the customers
- Handling customer complaints
- Handling refund queries
- Providing accurate order update to the customer
My Services
Lead Generator
Conducting market research to identify potential customers.
Data Entry/Encoder
Entering data from source documents into the computer system.
Email Support
Communicate with client or customers through email,
Chat Support
Communicate with customers/clients through chat.
Virtual Assistant
Help clients with scheduling meetings, creating minutes of the meetings, reports, and other administrative tasks.