2012
Bachelor of Science in Accountancy
Far Eastern University
Meet me :)
Hi there! Have you found your VA yet?
My name is Lhen. Your Professional Virtual Assistant!
I've been giving exceptional service and satisfaction for over eight years. I am multi-skilled virtual assistant who can help you with your business needs.
I provide a variety of services, including customer service, technical assistance, administrative work, email, chat help, and sales.
I am proficient in using different software such as Google (Docs, Spreadsheets, Drive, Gmail, and Calendar), Microsoft (Word, Excel, Powerpoint, Outlook) Canva, Slack, and different CRMs, as well as Social Media platforms.
I enjoy and have a passion for helping people and solving their problems, and guarantee that I leave a memorable experience and make the complex simple.
I’d love for us to meet and looking forward to working with you.
My Skills and Competencies
Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
My Experience and Education
2020
-
2022
PERFORMANCE GOLF ZONE
(CUSTOMER AND SALES SUPPORT)
• Welcome new customers to our brand and upsell additional products.
• Take customer orders over the phone.
• Handle billing concerns, escalations
• Learn details about the products and memberships we sell so we can answer specific questions.
• Thoughtfully answer questions from prospects and customers via email.
• Respond promptly to customer emails.
• Acknowledge and resolve customer complaints.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Communicate with customers in a way that lets them know we care about them and appreciate their business.
• Provide feedback on the efficiency of the customer service process and offer suggestions for improvement.
• Ensure customer satisfaction and provide professional customer support.
2020
-
2020
HOLISTIC HEALTH LABS PTY LTD.
(CUSTOMER RELATIONS)
• Answer Inquiries
• Inbound & outbound support
• Handling Emails & Chat support
• Take customer orders over the phone.
• Processing payments, Order Processing.
• Creating tickets and making a follow up
2015
-
2020
TELSTRA TELEPERFORMANCE PH
(SUBJECT MATTER EXPERT | PREMIUM SUPPORT)
• Inbound & Outbound support
• Order processing, Follow up, Technician Appointment
• Basic and Advanced Troubleshooting
• Billing, Account issues and inquiries, payments, updating customer's records, etc.
• Doing research, providing advanced troubleshooting to issues related to internet connectivity and different software and applications such as
• Email clients, Windows and Mac computers, Mobile devices, Security, etc.
• Real-time assistance, take escalation calls,
• Coaching, Observation & Monitoring
• Admin, generate reports, trackers, and one-pager using M.S. Excel, Word, PowerPoint, and Outlook
My Services
Customer Service Specialist
Help consumers with complaints, orders, and product information. Answer client requests
Graphic Designer
Create visuals to inspire, inform, and engage consumers.
General Virtual Assistant
Provides administrative services, Make complex simple. Answer calls and emails. Schedule meetings. Make travel and lodgi
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.