2012
Associate in Information Technology
Laguna State Polytechnic University
About Me
Seven (7) years in the workforce mainly in the BPO industry. I already worked as Tier1 and Tier-2 Customer Service Representative, Leads Generation Specialist, and Administrative Assistant. Currently seeking to be part of a progressive company that enables me to contribute my skills and knowledge and to provide an opportunity for professional development and career growth.
Professional Skills
Abilities that could help me achieve my job
Customer Service
Social Media Manager
Data Entry
Online Research
Content Creator
Certificates
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Professional Timeline
“Our greatest fear should not be of failure but of succeeding at things in life that don't really matter.”
2015
-
2022
Big Outsource Services Inc.
(Team Leader)
Responsible for the day-to-day operations of (client’s company) by ensuring members of the CSR team are managing their responsibilities along with managing the expectations and communication of our guests, owners and vendors. Identify issues that require strategic decision-making or communication and take ownership to resolve these issues. Escalate challenging concerns that require further discussion or upper management’s input to the CEO.
2015
-
2019
Big Outsource Careers
(Appointment Setter/Customer Service Representative)
-Assigned in different accounts that demands different tasks depending on the nature of the company and the client’s needs - outbound sales representative, appointment setter, customer service representative, data entry specialist and sales lead generation.
-Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new product
-Address customer concerns directly via phone and email/chat system.
2014
-
2014
Teleperformance Philippines
(Customer Service Representative)
-First point of contact for any customer who has a question or an issue with their plan and service.
-Answered inbound phone calls, addressed customers’ questions and complaints, , processed account changes, payments, or returns
-Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as the actions taken.
Services Offered
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Customer Care Services
The support you offer your customers before, during and after a purchase of a product or a service. Customer service now
Data Entry Service
Knowledge of data processing programs to enter information into a database or documentation platform.