2018
Bridging Program – Alignment to the K-12 Scheme
Bridging Program – Alignment to the K-12 Scheme
More Info About Me
25 years old, soon to be father of twins.
My Skills and Competencies
Social Media Management
Salesforce / CRM
Appointment Setting / Admin Tasks
Customer Service
Certificates
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My Experience and Education
2022
-
2023
Telus International Philippines
(Customer Service / Technical Support Representative)
Operations Technical Support. Assisting customer with repair of their service (Internet, TV, Home Phone, Email, Online Security, etc.) with Troubleshooting steps as well as escalating their concerns when needed.
2021
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2022
VXI Philippines
(Associate Trainer)
Inducting new hires, facilitating Process Roll Outs, Agent Development, Creating Learning Materials.
2017
-
2020
Transcom Philippines
(Customer Service / Technical Support Representative)
Assisting customer with repair of their service (Internet, TV, Home Phone, Email, Online Security, etc.) with Troubleshooting steps as well as escalating their concerns when needed.
My Services
Customer Service Specialist
Able to consistently display professionalism, efficiency and accuracy in dealing with customer request and demands.
HR Recruitment
New Hire induction, admin tasks like Payroll Process, Attendance Tracking, Employee Engagement/Activities.
Lead Generator
Driving qualified leads into sales pipeline; Voice and/or Non Voice with adaptive experience and skills in CRM Systems.