2017
Bachelor of Science in Business Administration
Saint Columban College
ABOUT ME
Hi, I'm Joana. I have been a Professional Virtual Assistant for a year now. With humble beginnings as a Customer Service Representative in a BPO company way back in 2017, I then discovered freelancing. Many clients have benefited from my change of ownership and migration services. I've gotten proficient at responding to emails, and I'd be delighted to assist you with other administrative work. I can also lighten your workload and achieve your business goals through social media.
Administrative and Advanced VA Skills
A versatile skill set that goes over with your socials, articles, and entries.
Social Media Management
Graphic Design
Data Entry
Content/Article Writing
Certificates
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My Experience and Education
2017
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2018
Tom N Toms Coffee
(Data Entry Specialist)
Organized files, prepared documents, managed office supply inventory, and scheduling appointments.
2018
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2021
Concentrix PH, SYNNEX Corporation
(Customer Service Representative)
Handled inbound calls and emails for assigned accounts or contracts related to Change of Ownership and Immigration. Completed customer order requests and fulfillment, data entry, maintained a customer database and researched and resolved customer problems.
2022
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2022
Surprise Me (Gift Shop) (3K Followers) https://www.facebook.com/PagadianCityZDS
(Social Media Manager)
Generated more leads, drove traffic to the website, expanded the size of the audience on socials, improved engagement of the current follower base, and built brand awareness on social media by actively engaging with the targeted audience through different forms of digital content.
2022
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2022
ProVA
(Article/Content Writer (Internship))
I developed content for blogs, articles, product descriptions, social media, and the company website. I assisted the marketing team in creating content for advertising campaigns. Proofread the scope for errors and inconsistencies. Edited and polished existing content to improve readability.
My Services
Social Media Management
Generate leads, drive traffic to the website, expand the audience, and improve the engagement of the followers.
Data Entry / Web Research
Type in customers' information and create spreadsheets, verifying them against source documents.
Content Creation
Promote companies' products and services by developing copy for websites, social media, and marketing materials.
Branding
Promote products and services over social media, that are consistent with an organization's brand and socials strategy.
Copywriting
Turn marketing ideas into a hashtag, phrase, or longer post for various social media channels.
Article/Content Writing
Provides written content for companies in the form of articles and other creative content.