2020
Bachelor of Science in Civil Engineering
Bohol Island State University
More Info About Me
I am a dedicated and versatile professional with over 2 years of experience in the virtual assistant field, specializing in social media management, customer service chat support, and online ESL teaching. My expertise lies in delivering top-notch service across diverse industries, where I combine my tech-savviness with excellent communication skills to help clients achieve their goals.
In my previous roles, I’ve demonstrated my ability to manage multiple tasks efficiently, whether it's creating engaging social media content, providing exceptional customer support, or helping students improve their language skills. Known for my enthusiasm and adaptability, I excel in both team-oriented and independent settings.
Now, I am expanding my skill set and pursuing a career as a Medical Virtual Assistant, eager to apply my existing knowledge and learn new techniques in the healthcare industry. I am a solution-oriented professional who thrives under pressure and is always ready to take on new challenges to deliver exceptional results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
J & K Solutions
(Customer Service Representative)
Respond promptly and professionally to customer inquiries via live chat, ensuring high customer satisfaction.
Maintain detailed records of customer interactions, including inquiries, issues, and resolutions
2021
-
2022
QB Engineers
(DOCUMENTATION ENGINEER)
Weekly Progress Reporting: Compiled and presented weekly reports on project status, milestones, issues, and upcoming tasks for stakeholders.
Documentation & Record-Keeping:
Maintained accurate and organized
records of project updates and decisions.
Collaboration with Engineers: Worked
closely with engineers to gather technical
details and present them in an
understandable way for non-technical
audiences.
2020
-
2021
51Talk, ABC360 and PREPLY
(ONLINE ESL Teacher)
Teach grammar, vocabulary, pronunciation, speaking, listening, reading, and writing skills.
Provide constructive feedback to help students improve their language skills.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.